Jonah Kaufman
Atlanta,GA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Routinely interact with, and qualify sales leads to generate a book of business.
Oversee customer account management, including generating profitable customer quotes, and tracking sales orders through production to ensure successful completion of the order.
Track all activities in the company system, and keep current by updating account information regularly.
Maintain a well-developed pipeline of prospects.
Develop a trusted advisor relationship with prospects and customers.
Assist in developing new processes and procedures for the business.
Overview
4
4
years of professional experience
Work History
Account Manager /Brand Developer
NutraCap Labs
Atlanta, GA
05.2021 - Current
- Recognized security risks to properly handle situations.
- Renewed existing accounts by building relationships with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Provided training and guidance to new Account Managers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Developed successful customer relationships to boost sales opportunities.
- De-escalated customer interactions by providing alternative solutions to issues.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Utilized problem-solving skills when dealing with difficult customers.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA05-2020
Skills
- Effective communication
- Conflict resolution
- Account plan development
- Sales strategy
- Sales forecasting
- Problem-solving
- Client retention
- Account management
- Client account management
Timeline
Account Manager /Brand Developer
NutraCap Labs
05.2021 - Current
Bachelor of Science - Computer Science
Georgia State University
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