Jonah Koeplin
Rockport,US
Summary
Versatile. Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated; accomplished and hardworking. Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of people and needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Service Clerk
Shaw's
Gloucester, MA
07.2020 - Current
- Raised the stakes
- Customers were educated on billing, payment processing, and customer service policies and procedures
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
- Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Educated employees on company procedures and services
- Provided product and service information to customers
- Consistently provided excellent customer service, resulting in a high customer satisfaction
- Verified that the necessary changes had been made to address the issues raised by customers
- Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- In the top percent of employees for work ethic
- Did cross-training and backed up customer service managers
- Educated new hires on the company's customer service policies and service level expectations
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback
- Kept the showroom clean and organized by displaying products in a neat and orderly manner
- Assisted customers by approaching conversations with a positive attitude.
Serviceman
Covenant LLC
Gloucester, MA
07.2017 - Current
- Followed instructions when using hand and power tools, equipment, and instrumentation
- Provided precise measurements and estimates for all projects
- Operation of small machinery in a safe and efficient manner
- Carried roofing materials up ladders by hand
- Ensured that job sites were properly cleaned and that trucks were loaded with materials and tools at the end of each work day
- Organized materials to complete jobs efficiently
- Assisted in the creation of housing procedures
- Was able to manage materials in a timely and organized manner
- Was able to maintain positive relationships with all of my co-workers
- Cleared debris from construction sites and prepared them for use.
Education
Bachelor of Science - Electrical Engineering
University of Massachusetts Amherst
Amherst, MA01.2027
Skills
- Organizational strengths
- Energetic
- Positive attitude
- Executive management support
- Active listening
- Coordination
- Typing proficiency
- Time management
- Strong communication skills
- Data collection
- Prioritization
- Research
- Resolution-oriented
- Customer service
- MatLab
- Microsoft Excel
- Advanced mathematical aptitude
- Cash handling accuracy
- Critical thinking
- Adaptive team player
Certification
Open Water Diver (PADI)
Additional Information
I am currently looking to earn real-world experience in the field of my major (electrical engineering). Specifically, I am interested in gaining technical skills involving circuits and power systems.
Affiliations
- Surfing
- Snorkeling/diving
- Playing music; violin and drums
- Hiking
- Biking
- Fishing
Languages
Japanese
Elementary
References
References available upon request.
Timeline
Front End Service Clerk
Shaw's
07.2020 - Current
Serviceman
Covenant LLC
07.2017 - Current
Bachelor of Science - Electrical Engineering
University of Massachusetts Amherst
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