I have a deep passion for machine learning, which I believe is shaping the future of technology, and I am eager to contribute to its advancement My fascination with technology stems from the joy of creating something beautiful from nothing—a process that leads to innovations enhancing everyday life This passion drives my interest in a wide range of tech fields, where I constantly seek opportunities to merge creativity and functionality to solve real-world problems
Jonah Kroll
Delray Beach,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
3
3
Certification
Work History
IT Specialist
Divine Savior Academy
07.2023 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Educator
Divine Savior Academy
07.2023 - Current
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Adapted teaching methods and materials to meet students' varying needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
Boarding House Coordinator
St. Croix Lutheran Academy
07.2019 - 06.2023
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Helped develop and implement programs to foster community growth and development.
- Promoted culture of respect and understanding among students.
- Solved grievances and complaints by collaborating with residents.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Facilitated smooth transition of new students into residential program.
- Provided crisis management and intervention during emergency situations.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Developed, implemented and monitored residential policies and procedures.
- Assisted in recruitment and selection of student leaders.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Supervised student employees and provided feedback on performance.
- Collaborated with residential team to maximize effective and efficient operations.
Education
Bachelor of Science - Education
Martin Luther College
New Ulm, MN05.2019
Skills
- Technical issue analysis
- Application installations
- Application support
- Technical reporting
- Technical Documentation
- Troubleshooting
- Mobile Application Development
- Discharge Planning
- System Upgrades
- Software Implementation
Certification
- Front End Development, Coursera - August 2021-February 2022
- Technical Support Fundamentals, Google IT - October 2024
- Certified Computers and Operating Systems, Coursera Courses - 2024
- Certified Network & Cloud Computing, Coursera Courses - 2024
Creating IOS Apps
iOS Developer (Hobbyist)
As a passionate iOS developer, I work on personal projects like TaskFlow, a task management app I designed and developed for fun. TaskFlow helps users organize tasks with features like calendar views, custom categories, task reminders, and notifications, all integrated with Firebase for seamless data management. Through this project, I continually refine my skills in Swift, SwiftUI, Firebase integration, and mobile app architecture, applying my creativity and technical knowledge to build functional, user-friendly applications.
Interests
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Printing issues which led to a resolution of further problems.
- Collaborated with team of 6 in the development of Network Infrustruction.
Software
Programming Languages: Swift, Python, JavaScript, HTML, React, CSS
Databases: Firestore,
Version Control: Git,
Operating Systems: macOS, iOS, Windows
Cloud Platforms: Firebase,
Languages
English
Native or Bilingual
Timeline
IT Specialist
Divine Savior Academy
07.2023 - Current
Educator
Divine Savior Academy
07.2023 - Current
Boarding House Coordinator
St. Croix Lutheran Academy
07.2019 - 06.2023
Bachelor of Science - Education
Martin Luther College
- Front End Development, Coursera - August 2021-February 2022
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