Jonah Lancaster
Bend,OR
Summary
To continue my customer service skills while attending business college Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Server
Sodexo Food Service
Bend, OR
10.2023 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Server
The Chop House Fine Dining Restaurant
Hendersonville, TN
03.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Paratrooper 11c Infantry
United States Army 82 Airborne Division
Fort Liberty, NC
01.2019 - 03.2023
- Maintained and inspected parachutes, harnesses, and other related equipment to ensure proper functioning.
- Organized and conducted parachute drops from aircrafts during training exercises.
- Conducted physical readiness training for airborne operations.
- Provided instruction on the use of basic weapons such as rifles, pistols, and machine guns.
- Performed maintenance of assigned weapons in accordance with unit standards.
- Assisted in loading heavy cargo onto aircrafts prior to airdrops.
- Participated in night vision goggles operations while conducting air assaults or jumps into hostile areas.
- Assisted in coordinating paratrooper movements during combat operations.
- Utilized secure communications systems to relay orders between command posts and field units.
- Mastered techniques for executing successful landings under difficult conditions.
- Supervised the assembly of static line parachutes prior to jumps from aircrafts.
- Responded quickly to emergency situations by deploying additional personnel or resources as needed.
- Assisted with emergency response and evacuations.
- Patrolled restricted areas and authorized access for permitted personnel.
Service Technician
Valvoline Oil
SW Bend, OR
01.2018 - 01.2019
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
Crew Member
McDonalds
Bellingham, WA
01.2016 - 01.2017
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Diploma -
Summit High School
01.2019
Some College (No Degree) -
Cocc
Bend, ORSkills
- Leadership
- Calm Under Pressure
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Interpersonal Communication
- Dependable and Responsible
- Project Planning
- Friendly, Positive Attitude
- Organizational Skills
- Problem-Solving
- Attention to Detail
References
- Rita Tillingsworth, The Chop House Manager, 615-828-0984
- Sargeant Michael Duarte, United States Army 82nd Airborne Division, 602-628-5052
Affiliations
- motorcycles
- outdoors
Accomplishments
- good conduct medal
- army achievement medal
- combat lifesaver course
Timeline
Server
Sodexo Food Service
10.2023 - Current
Server
The Chop House Fine Dining Restaurant
03.2023 - Current
Paratrooper 11c Infantry
United States Army 82 Airborne Division
01.2019 - 03.2023
Service Technician
Valvoline Oil
01.2018 - 01.2019
Crew Member
McDonalds
01.2016 - 01.2017
Diploma -
Summit High School
Some College (No Degree) -
Cocc