Jonah Long
Summary
An energetic, consistent professional with over 5 years of corporate sales experience and over 10 years of customer service experience. Reliable co-worker driven to achieve maximum productivity and quality in a collaborative environment. Goal oriented with an emphasis on customer satisfaction and positive customer experience.
Overview
15
15
years of professional experience
Work History
Sales Consultant Representative
Sysco Food Services
Denver, CO
10.2022 - Current
- Maintained proactive approach in managing customer relationships through regular weekly meetings addressing pricing strategies, inventory evaluations, and expenditure analysis.
- Used digital tools and analysis in Salesforce to formulate a growth plan, resulting in increased sales in existing accounts.
- Successfully acquired new clients by leveraging promotions, pricing strategies, and personalized solutions to optimize their business performance and maximize profitability.
- Maintain current awareness of weekly pricing reports, inventory shifts, and market trends to keep clients informed and discover optimal solutions for their organization when necessary.
Kitchen Manager
Papa G's Pizza
Downs, IL
11.2014 - 09.2022
- Train employees in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Work with vendors to establish strong relationships and maintain proper inventory supplies.
- Inventory kitchen supplies, food inventory, and alcohol in order to maintain par levels and place orders with vendors.
- Perform payroll functions, such as entering employee hours into the payroll system and calculating monthly revenues and taxes.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Sales Representative
Lakeshore Beverage
Bloomington, IL
06.2020 - 11.2021
- Responsibility to maintain Lakeshore Beverage's majority market share in my immediate sales territory by implementing new/popular Lakeshore products into accounts.
- Aided in the successful launch of new seltzers, vodkas, and cocktails acquired by Lakeshore.
- Responsible for thousands of dollars in weekly revenue for Lakeshore Beverage, by accomplishing targeted sales goals.
- Communicated effectively with our suppliers, warehouse, and delivery drivers to ensure a smooth order/delivery process.
- Performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
- Minimized losses by reporting problems or damage to merchandise and swapping damaged products in a timely manner.
Rental Agent
Enterprise Rent-A-Car
Normal, IL
04.2019 - 04.2020
- Helped to maintain customer satisfaction rate of over 90% at my location.
- Managed other locations on short notice when required.
- Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.
- Engaged with customers and coordinated with body shops and insurance agencies.
- Contacted customers and billing parties about overdue rentals, and requested expected date of returns.
- Advised protection options and used upselling techniques to promote optional extras to customers, according to specific needs.
- Kept key corporate accounts and repeat customers satisfied with their experience at our Enterprise location.
Produce Sales and Labor
The Farmers Wagon
Bloomington, IL
04.2009 - 09.2014
- Family owned organic produce farm in which produce was planted, tended to, harvested, and sold to local area restaurants.
- Duties included tending to crops, harvesting produce, weighing and separating produce for orders, and creating invoices for customers.
- Gave tours of our facility to potential and existing customers.
- Delivered information to customers on produce qualities and pricing.
- Maintained detailed log on customer account balances and debts/credits.
Education
Bachelor of Science - Agriculture Business and Management
Illinois State University
Normal, IL05.2018
Associates of Arts - Business Administration and Management
Heartland Community College
Normal, IL05.2016
High School Diploma -
Tri-Valley High School
Downs, IL05-2014
Skills
- Over 8 years of customer service experience ranging from sales to hospitality
- Over 5 years of corporate sales experience
- Strong communication skills and ability to think on the fly in unfamiliar environments
- Ability to successfully execute sales techniques and answer customer concerns in a professional, knowledgeable, and timely manner
- Proficient in social media and various Microsoft applications
- Product and service knowledge and dedication to post-sales support
Community Work - "Roasting for Charity"
● Annual community cancer benefit in which all proceeds are donated to the Community Cancer Center in Normal, IL.
● Aided in the setting up and catering of the event and pre-event meetings for the last three years courtesy of my family's pizzeria, Papa G's.
● Donated various items from Papa G's such as hats, sweatshirts, t-shirts, giftcards, etc. for prizes to be raffled off at the event.
● 2019-2022 Roasting for Charity event raised over $100,000 in donations each year, with over 500 attendees each year.
Timeline
Sales Consultant Representative
Sysco Food Services
10.2022 - Current
Sales Representative
Lakeshore Beverage
06.2020 - 11.2021
Rental Agent
Enterprise Rent-A-Car
04.2019 - 04.2020
Kitchen Manager
Papa G's Pizza
11.2014 - 09.2022
Produce Sales and Labor
The Farmers Wagon
04.2009 - 09.2014
Bachelor of Science - Agriculture Business and Management
Illinois State University
Associates of Arts - Business Administration and Management
Heartland Community College
High School Diploma -
Tri-Valley High School