Jonah Long
Richmond,MI
Summary
Dynamic leader with extensive experience at Dave & Buster's, excelling in operational strategy development and team building. Proven track record in loss prevention and investigative interviewing, driving significant business growth while enhancing customer service excellence. Adept at financial management and creative problem solving, fostering strong relationships to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Regional Field Investigator
Dave & Busters
09.2022 - Current
- Wicklander-Zulawski & Associates certified in Investigative Interviewing Techniques.
- Wicklander-Zulawski & Associates certified in Remote Interviews.
- Responsible for conducting onsite internal Loss Prevention Audits.
- Assists 100+ locations with Loss Preventions issues.
- Remote
General Manager
Dave & Buster's
Utica, MI
02.2018 - 09.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General Manager
Dave & Buster's
Irvine & Los Angeles, CA
06.2016 - 02.2018
- Cultivated vendor relationships to secure optimal pricing for supplies and materials.
- Monitored financial performance, identifying opportunities for cost savings and revenue enhancement.
- Managed daily business operations encompassing budgeting, staffing, scheduling, and inventory control.
- Implemented employee recognition programs to drive motivation and achieve organizational goals.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Ensured compliance with local health department regulations for food safety.
- Conducted routine audits of internal controls to ensure accuracy of financial records.
Assistant General Manager
Dave & Buster's
Los Angeles, CA
12.2014 - 01.2016
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Senior Manager
Dave & Buster's
Los Angeles, CA
07.2014 - 12.2014
- Evaluated hiring and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for hiring and training.
- Supervised and directed AOM's and hourly team members to keep projects on-track and tasks prioritized.
Area Operations Manager
Dave & Buster's
Irvine, CA
09.2012 - 07.2014
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Area Operations Manager
Dave & Buster's
Utica, MI
02.2011 - 09.2012
Education
No Degree - Business Management
Macomb Community College
Warren, MISkills
- Performance evaluation and monitoring
- Creative problem solving
- Cost control
- Customer service excellence
- Investigative interviewing techniques
- Sales analysis
- Financial forecasting and management
- Team building and leadership
- Remote interviewing skills
- Loss prevention strategies
- Conflict resolution techniques
- Operational strategy development
- Relationship management
- Evidence collection and confidentiality
- Interrogation expertise
References
References available upon request.
Timeline
Regional Field Investigator
Dave & Busters
09.2022 - Current
General Manager
Dave & Buster's
02.2018 - 09.2022
General Manager
Dave & Buster's
06.2016 - 02.2018
Assistant General Manager
Dave & Buster's
12.2014 - 01.2016
Senior Manager
Dave & Buster's
07.2014 - 12.2014
Area Operations Manager
Dave & Buster's
09.2012 - 07.2014
Area Operations Manager
Dave & Buster's
02.2011 - 09.2012
No Degree - Business Management
Macomb Community College
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