Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Awards
Certification
Work Availability
Timeline
Generic

Jonah Mangiza

Millburn,NJ

Summary


Competent Strategic Key Accounts Executive with proven track record in managing key accounts and building long-term client relationships. Successfully oversaw multiple high-value accounts, consistently delivering tailored solutions to meet client needs. Demonstrated ability in strategic planning and negotiation, ensuring client satisfaction and retention.

Results-driven professional with strong experience in managing key client relationships and driving business growth. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve targets. Skilled in strategic planning, client communication, and problem-solving. Known for reliability and strong focus on delivering impactful results.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Strategic Key Accounts Manager. Customer experience and engagement: Head

Novartis
02.2023 - Current
  • Developing Key Accounts management strategy for the organisation across all Therapeutic areas
  • Identifying Key strategic partners for strong collaboration to unlock access for Novartis brands to a wider group of patients
  • Positioning the organisation strongly in the public sector by partnering in Health systems strengthening for better outcomes for patients and thus building confidence and trust in Novartis as a partner of choice
  • Working with the cross- functional teams to create innovative solutions to reimbursement challenges
  • Developing Key Accounts associates into pipeline leaders for the organisation
  • Ensuring creation of a positive customer experience by creating a proactive engagement and honest and genuine communication, building trust with the communities we serve
  • Positioning the organisation for impact in the NHI era.

Head: Portfolio & Access

Novartis
06.2020 - 01.2023
  • Building the Marketing team from start
  • Developing strategies for the Southern African countries
  • Developing a clear 5year road map for business growth and improving patient numbers
  • Developing Access programmes to allow more patients to access our medicines across Africa irrespective of their social standing
  • Embarking on health care systems strengthening through structured partnerships to improve healthcare delivery

Business Consultant/Coach

Self Employed
05.2019 - 05.2020
  • Business consulting on Marketing strategy crafting
  • Go to market strategies and model development
  • Developing Distribution channels across Africa
  • Sales Representative upskilling and development
  • Financial Management for small businesses
  • Conflict management and resolution in the workplace/emotional intelligence
  • Time/Key account management
  • Health care practitioners upskilling on Diabetes holistic management approach

Sales & Marketing Manager

Merck
03.2017 - 04.2019
  • Lead sales team to achieve a regional growth of 15%
  • Increased market share within the diabetes portfolio by 12% for a mature brand which is highly genericized
  • Responsible for successfully developing and leading the marketing Team to deliver growth and profitability in line with organisational objectives in a highly competitive and highly generic market.
  • Managing and directing the formulation and execution of marketing plans, ensuring effective product management, marketing campaigns and all digital marketing elements produced the required impact and business growth
  • Driving all organisational marketing communications.
  • Responsible for ensuring strong cross functional collaboration to enhance alignment with the strategic direction.
  • Integrated state of the art sales and marketing systems to increase efficiency and productivity
  • Ensuring effective roll out of all digital campaigns
  • Leading all new product launches and relaunches across the region
  • Managing the Marketing and sales team, ensuring that individual development plans were put in place

Portfolio Manager (Marketing Lead)

Novartis SA Pty Ltd
11.2014 - 02.2017
  • Lead the Cardiovascular brand to achieve R100 million sales – Big milestone for the organisation
  • Lead the ADHD Brand to attain R100 million sales – Big milestone for the organisation
  • Managed to initiate the creation of centres of Excellence for the management of Diabetes across the Southern African Countries
  • Collaborated with governments to position our Brands in the Public sector space
  • Managed to get the Southern Cluster sales team achieving budget for the first time within the first year of taking over as Portfolio Manager
  • Leading the formulation and implementation of marketing and product strategies and aligning all digital campaigns to business plans
  • Responsible for building medium- and long-term strategic marketing plans and setting revenue and operational costs budgets and ensuring that set profitability targets are met and surpassed.
  • Analysing market data to ensure the effectiveness of marketing campaigns to achieve the projected market share and unit growth targets.
  • Responsible for demand forecasting for stock availability in conjunction with supply chain.
  • Responsible for developing and sustainable Key customer relationships and growing Key opinion leaders
  • Leading the team’s participation in local, Regional and International industry meetings and events.
  • Created a truly highly motivated and high-performance team.

National Sales Manager

Novartis SA Pty Ltd
01.2014 - 10.2014
  • Drove the growth of Mature Brand by 16% in a highly genericized market
  • Successfully engaged Department of Health to get Tegretol and Ritalin to be considered for public sector use and subsequently won tenders for the 2 Brands despite generic competition
  • Responsible for implementation of Brand strategy & Managing Franchise sales force
  • Responsible for achieving set Sales Target & leading the uptake of new product launches
  • Ensuring that expenses are managed within budget
  • Ensuring Talent development within Novartis guidelines

Head of Business Development and Export

Novartis SA Pty Ltd
01.2013 - 12.2013
  • Set up the business models for different export countries.
  • Attained 15% Sales contribution by the export markets to the total South Africa sales within a year of trading
  • Managing marketing activities for the mature portfolio to determine resource allocation for optimum outcomes & engaging in strategic co-marketing and Licensing Partnerships
  • Managing Alliance partners performance, identifying critical success issues and taking the
  • Responsible for establishing and managing channels across export markets
  • Managing and growing business opportunities in Cuba a socialist state and African markets

Head of Commercial

Afrika Biopharma Manufacturing
07.2011 - 12.2012

Business Development Manager

Sanofi-Aventis
02.2008 - 05.2011

Managing Director

Tshepo Zimbabwe
06.2001 - 01.2008

Managing Director

CAPS Holdings (Geddes)
12.1999 - 05.2001

Country Head

GlaxoWellcome
07.1991 - 11.1999

Marketing Manager

Johnson & Johnson
10.1987 - 06.1991

Education

MBA - Business Administration

Henley Management College
01.2002

Dip Management - undefined

Henley Management College
01.2000

Graduate Dip. Marketing - undefined

Institute of Marketing Management
01.1998

Dip. Pharmacy - undefined

Health Professions Council
01.1986

Skills

  • Relationship management
  • Client onboarding
  • Key account management
  • Client needs assessment
  • Services optimization
  • Account development
  • Cross-functional collaboration
  • High-impact proposal presentation
  • Team leadership
  • Strategic planning

Accomplishments

  • Supervised team of 15 staff members.
  • Collaborated with team of 5 in the development of access to innovative medications to the public sector ( government sector)
  • Achieved early disease diagnosis through effective upskilling of health professionals

Hobbies and Interests

I devote a lot of my time to charities, in particular the orphanages and old people’s homes and rehabilitation of individuals with drug abuse challenges. I’m a qualified soccer referee and occasionally help to develop young people who have a keen interest in that field of football. I enjoy travelling and learning about different cultures.

Awards

Appointed by the Minister of Health to the board of the Pharmacists Council – A body responsible for regulating the training and practice of Pharmacy in the country, Appointed by the Minister of Industry to serve on the Board of ZimTrade – A trade organisation established to advise the minister on trade matters, Appointed by the industry of pharmaceutical manufacturers to chair the industry body responsible for advising the minister on matters of pharmaceutical manufacturing and distribution in the country

Certification

  • Emerging African Leadership Program - Novartis Africa University-05/26/2014 to 05/26/2015
  • Leading at the Front Line - 07/07/2011-07/11/2011

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Strategic Key Accounts Manager. Customer experience and engagement: Head

Novartis
02.2023 - Current

Head: Portfolio & Access

Novartis
06.2020 - 01.2023

Business Consultant/Coach

Self Employed
05.2019 - 05.2020

Sales & Marketing Manager

Merck
03.2017 - 04.2019

Portfolio Manager (Marketing Lead)

Novartis SA Pty Ltd
11.2014 - 02.2017

National Sales Manager

Novartis SA Pty Ltd
01.2014 - 10.2014

Head of Business Development and Export

Novartis SA Pty Ltd
01.2013 - 12.2013

Head of Commercial

Afrika Biopharma Manufacturing
07.2011 - 12.2012

Business Development Manager

Sanofi-Aventis
02.2008 - 05.2011

Managing Director

Tshepo Zimbabwe
06.2001 - 01.2008

Managing Director

CAPS Holdings (Geddes)
12.1999 - 05.2001

Country Head

GlaxoWellcome
07.1991 - 11.1999

Marketing Manager

Johnson & Johnson
10.1987 - 06.1991

Dip Management - undefined

Henley Management College

Graduate Dip. Marketing - undefined

Institute of Marketing Management

Dip. Pharmacy - undefined

Health Professions Council

MBA - Business Administration

Henley Management College

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