Jonah McAllister

• Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
• Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
• Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.

Responsibilities of Director of Inventory Procurement include managing the entire procurement process of cannabis products, accessories, and related supplies. This role involves overseeing the acquisition of inventory from various sources, ensuring compliance with industry regulations, optimizing inventory levels, and fostering strategic vendor relationships.

• Optimized universal procurement model across the retail footprint which resulted in a 55% growth in gross sales from Q1 - Q4 2023.
• Developed seven high-performing managers by providing mentorship, guidance, and opportunities for professional growth.
• Negotiated contracts with 75 vendors to obtain favorable terms and pricing.
• Monitored and managed procurement budget to control costs.
• Utilized market intelligence to identify opportunities for savings and cost reduction.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Analyzed market conditions to make informed decisions on pricing and purchasing strategies.

General management responsibilities include overseeing all aspects of retail operations, including inventory movement, customer service, regulatory compliance, staff training, and financial performance. This role plays a vital part in maximizing revenue by curating a welcoming and compliant environment, effectively managing staff, and nurturing customer relationships.

• Achieved and maintained retention level above 92% during tenure.
• Developed strategic plans for increased market share.
  Ensured compliance with security, inventory, and regulations across 5 Retail location.
• Coached and inspired staff of 10+ employees to maintain exemplary service in customer facing interactions.
• Managed staffing levels, multi department scheduling, and HR functions.
• Orchestrated the acquisition of premium-grade cannabis products through strategic procurement and partnerships
  Directed comprehensive marketing initiatives and campaigns for Retail and vendor partnerships

The Assistant General Manager specializes in providing support for the overall management and operation of the retail facility. Responsibilities include assisting with inventory procurement, supervising staff, ensuring compliance with regulations, and optimizing the customer experience.

• Led point-of-sale system transition across all company retail locations in Missouri migrating over 700 items without disrupting operations, significantly enhancing efficiency and record-keeping.
• Prepared 5 retail dispensaries for state inspections.
  Ensured compliance with security, inventory, and regulations while inspiring staff to deliver exceptional customer service.
• Provided comprehensive education on medical cannabis products to staff.
• Set and exceeded sales, service, and profit goals.
• Managed staffing and scheduling needs.
• Coached staff for excellence in service and labor practices.
• Proficient in writing reports and procedure manuals.
• Developed and managed operations plans and policies.
• Maintained dispensary sales and inventory management software.
• Updated money deposit tracker.

Team Lead oversees daily dispensary operations, manages staff, ensures regulatory compliance, maintains customer service excellence, and monitors inventory accuracy. They foster teamwork, provide training, and drive sales, contributing to a positive, compliant, and customer-centric environment.

• Maintain high-quality customer service through company standards enforcement.
• Handle patient inquiries and complaints effectively, enhancing customer experience.
• Provide unique product knowledge and recommendations for an exceptional customer experience.
• Engage in ongoing professional development.
• Coordinate daily store and stockroom cleaning for smooth workflows.
• Communicate team concerns to management and coach in a positive manner.
• Demonstrate strong interpersonal, motivational, and team-building skills.
• Support management to ensure smooth and compliant retail operations.

As a Budtender, key duties consist of assisting customers with product selection, offer education on cannabis options, and ensure compliance with regulations. As a Budtender, I played a key role in providing a positive buying experience and helping customers find suitable products, enhancing overall satisfaction and loyalty.

• Achieved Employee of the month three out of the eighth months prior to internal promotion.
• Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
• Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
• Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
• Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
• Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.

As a Warehouse Material Handler, duties include managing inventory, coordinating with production and shipping teams, and ensuring safety standards are met. Typical scope includes loading trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize the risk of damage during transit.

• Loaded trucks for shipments, ensuring safe stacking and weight compliance.
• Improved project efficiency by accurately interpreting blueprints.
• Enhanced workplace safety through material handling expertise.
• Supported quality control by inspecting welds for compliance.
• Completed projects promptly with effective time management.
  Maintained workshop organization and safety protocols.

As a Sales Support Representative, responsibilities include handling inquiries, processing orders, and resolving issues efficiently to ensure smooth sales operations. Additional duties involve providing product knowledge, coordinating with various departments, and maintaining records for a nationwide service provider.

• Provided user support via telephone, chat, and email platforms, resolving multiple chat conversations simultaneously through efficient multitasking and prioritization.
• Maintained high customer satisfaction by consistently meeting or surpassing response time targets.
• Collaborated with Sales and Technical Support departments to deliver seamless customer service experiences.
• Surpassed KPIs for response time, resolution rate, and overall quality scores in chat support metrics.