Jonah McAllister

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Coordinated team schedules, optimizing shift coverage and resource allocation.
• Mentored staff, providing training on equipment usage and operational best practices.
• Implemented process improvements, enhancing workflow efficiency and reducing downtime.

Responsibilities of Director of Inventory Procurement include managing the entire procurement process of cannabis products, accessories, and related supplies. This role involves overseeing the acquisition of inventory from various sources, ensuring compliance with industry regulations, optimizing inventory levels, and fostering strategic vendor relationships.

• Optimized universal procurement model across the retail footprint which resulted in a 55% growth in gross sales from Q1 - Q4 2023.
• Developed seven high-performing managers by providing mentorship, guidance, and opportunities for professional growth.
• I spearheaded the transition of the point-of-sale system across all company retail locations in the state of Missouri. This involved migrating a catalog of over 700 items without disrupting business operations, resulting in a significant improvement in frontline efficiency reporting and record-keeping
• Negotiated contracts with 75 vendors to obtain favorable terms and pricing.
• Monitored and managed procurement budget to control costs.
• Utilized market intelligence to identify opportunities for savings and cost reduction.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Analyzed market conditions to make informed decisions on pricing and purchasing strategies.

General management responsibilities include overseeing all aspects of retail operations, including inventory movement, customer service, regulatory compliance, staff training, and financial performance. This role plays a vital part in maximizing revenue by curating a welcoming and compliant environment, effectively managing staff, and nurturing customer relationships.

• During tenure as General Manager achieved and maintained a retention level above 92%.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Ensure the dispensary's compliance with security, inventory and local and state regulations.
• Manage and inspire internal staff to deliver the highest level of customer service.
• Ensure the safety and satisfaction of every customer and employee.
• Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms.
• Create budgets and forecast sales based on principles of retail business and experience.
• Work closely with Inventory manager to procure an adequate supply of quality products.
• Fulfill staffing needs and coordinate scheduling.
• Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community.
• Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and standard operating procedure manuals.
• Develop operations plans and implement and manage dispensary policies and procedures.
• General HR practices - interviewing, payroll approval, time off requests/approvals, etc.
• Manage and maintain dispensary sales and inventory management software.
• Overseeing marketing, promotions, and events at the Dispensary location.

The Assistant General Manager specializes in providing support for the overall management and operation of the retail facility. Responsibilities include assisting with inventory procurement, supervising staff, ensuring compliance with regulations, and optimizing the customer experience.

• I led the point-of-sale system transition across all company retail locations in Missouri, migrating over 700 items without disrupting operations, significantly improving frontline efficiency and record-keeping
• Traveled to the 5 retail dispensaries to prepare their stores for state inspections.
• Ensured the dispensary's compliance with security, inventory and local and state regulations
• Manage and inspire internal staff to deliver the highest level of customer service.
• Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms.
• Set sales, service, and profit goals and led staff to exceed them.
• Fulfilled staffing needs and coordinated scheduling.
• Communicated with and coached staff on a regular basis to ensure the dispensaries excellence in service and labor practices within the community.
• Ability to write reports, business correspondence, and procedure manuals.
• Develop operations plans and implement and manage dispensary policies and procedures
• Manage and maintain dispensary sales and inventory management software
• Updated and maintained money deposit tracker.

Team Lead oversees daily dispensary operations, manages staff, ensures regulatory compliance, maintains customer service excellence, and monitors inventory accuracy. They foster teamwork, provide training, and drive sales, contributing to a positive, compliant, and customer-centric environment.

• Maintain quality customer service by establishing and enforcing company standards.
• De-escalation skills, managing patient inquiries and complaints, improve customer experience.
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints.
• Creating a customer experience unique in the industry, providing patients with product knowledge and making helpful recommendations.
• Participate in ongoing education and professional development as needed.
• Coordinate the daily cleaning and organization of the store and stockroom, to assist in smooth workflows.
• Communicate concerns of the team to the Assistant Store Manager and/or Store Manager.
• Coach others in a positive and constructive manner.
• Showcase excellent interpersonal, motivational, and team-building skills.
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints.

As a Budtender, key duties consist of assisting customers with product selection, offer education on cannabis options, and ensure compliance with regulations. As a Budtender, I played a key role in providing a positive buying experience and helping customers find suitable products, enhancing overall satisfaction and loyalty.

• Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
• Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
• Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
• Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
• Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.

As a Warehouse Material Handler, duties include managing inventory, coordinating with production and shipping teams, and ensuring safety standards are met. Typical scope includes loading trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize the risk of damage during transit.

• Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
• Improved project efficiency by accurately interpreting blueprints and specifications for structural steel fabrication.
• Enhanced workplace safety with thorough knowledge of material handling and machine operation.
• Supported quality control initiatives by conducting visual inspection of completed welds and verifying adherence to industry standards or client requirements.
• Completed projects in a timely manner with efficient use of time management skills and prioritization of tasks.
• Increased workshop organization by maintaining clean work areas free from hazards while consistently adhering to safety protocols.

As a Sales Support Representative, responsibilities include handling inquiries, processing orders, and resolving issues efficiently to ensure smooth sales operations. Additional duties involve providing product knowledge, coordinating with various departments, and maintaining records for a nationwide service provider.

• Engaged in user support interactions via telephone, chat and email platforms.
• Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
• Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
• Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
• Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.