Jonah Patterson
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations
PDQ Restaurant
08.2018 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored employee productivity and optimized procedures to reduce costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Counted inventory, placed truck orders, placed money orders, and wrote weekly work schedule for all employees.
- Hiring/Onboarding
- Developed and maintain operational guidelines for staff.
Shift Leader
Jersey Mike's Subs
12.2015 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Line Cook
Universal Studios
02.2015 - 12.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Marketing
Valencia College
Orlando, FLAdventist University of Health Sciences
Orlando, FLLicensed Pharmacy Technician
Barry University
Miami, FLSkills
- Employee Supervision
- Training and Mentoring
- Policy Enforcement
- New Employee Hiring
- Operations Management
- Customer Engagement
Timeline
Assistant Manager of Operations
PDQ Restaurant
08.2018 - Current
Shift Leader
Jersey Mike's Subs
12.2015 - 06.2018
Line Cook
Universal Studios
02.2015 - 12.2015
Marketing
Valencia College
Adventist University of Health Sciences
Licensed Pharmacy Technician
Barry University