Jonah Pichardo
Fairview,NJ
Summary
Dynamic and adaptable professional with a experience in aviation excelling in high-pressure environments. Expert in safety procedures and emergency protocols, I significantly enhanced passenger satisfaction and safety standards. Skilled in hospitality service, I bring reliability, punctuality, and a polished appearance to every interaction, ensuring top-tier service quality.
Overview
8
8
years of professional experience
Work History
Valet Parking Supervisor
Advanced Parking Concepts LLC
02.2023 - Current
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
Flight Attendant
Republic Airways
04.2020 - 11.2022
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Flight Attendant
Trans State Airlines
09.2018 - 05.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Concierge
Allied Universal Security Services
05.2016 - 09.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
The Airline Academy
Orlando, FL09.2018
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ06.2018
Skills
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Safety Procedures
- Professional Appearance
- Emergency Procedures
Timeline
Valet Parking Supervisor
Advanced Parking Concepts LLC
02.2023 - Current
Flight Attendant
Republic Airways
04.2020 - 11.2022
Flight Attendant
Trans State Airlines
09.2018 - 05.2019
Concierge
Allied Universal Security Services
05.2016 - 09.2018
The Airline Academy
High School Diploma -
Cliffside Park High School
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