Jonah Salese

•Supported the documentation process for accurate import-export AWBs.

•Executed efficient data entry with strong time management skills.

•Collaborated with management on problem-solving for client issues.

•Achieved superior satisfaction metrics by upholding dedication to quality and professionalism.

• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
• Set and achieved company defined sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Kept detailed records of daily activities through online customer database.
• Achieved or exceeded company-defined sales quotas.

• Resolved conflicts by mediating discussions between team members and stakeholders.
• Fostered open communication channels for team members to voice concerns and ideas.
• Negotiated contract terms with vendors to ensure mutual understanding and agreement.
• Identified potential risks by conducting thorough project assessments.
• Oversaw multiple projects for timely delivery and alignment with client expectations.