JONAH SANABIA
Lynn,MA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering customer satisfaction with smiles. Monitors, trains and encourages employees to improve skills and meet demanding goals. History of successfully developing strong teams through associate training and management communication.
Overview
8
8
years of professional experience
Work History
Specialist
Verizon
Saugus, MA
07.2024 - Current
- Utilized effective sales strategies to meet monthly sales targets.
- Created sales reports to analyze trends and maximize sales opportunities.
- Worked closely with sales team members to create effective sales collateral.
- Generated sales reports, including weekly, monthly, quarterly sales figures.
- Monitored sales floor activity to identify opportunities to increase sales volume.
Maketing/Sales Representative
Greathill Consulting Group/Client Verizon
Woburn, MA
02.2024 - 06.2024
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person and over phone to maximize customer service.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
Person in Charge
Bj’s Wholesale Club
Danvers, MA
04.2021 - 02.2024
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and operational training.
- Experience with handling cash through POS and cash settlement system
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Delegated work to staff, setting priorities and goals.
- Worked hard to learn required tasks quickly to maximize performance.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Piano Tutor
Beverly Music Academy
Beverly, MA
05.2021 - 05.2022
- Provided music theory training for beginner, intermediate and advanced piano students.
- Instructed students in scales, sight-reading and tonal differences on piano.
- Assessed students' progress and structured lesson plans to facilitate continued learning.
- Discussed child's lesson plans and progress with parents to facilitate new learning opportunities.
- Instructed over 20 piano students, preparing children for school performances, auditions and showcases.
- Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
Midi Lab Assistant
Salem State University
Salem, MA
09.2018 - 05.2021
Shopper Team Member
Amazon
Lynnfield, MA
02.2021 - 04.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Retail Stock
Christmas Tree Shop
Lynnfield, MA
11.2020 - 12.2020
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Replenished inventory with focus on addressing customer needs.
Go Kart Operator
Castle Creek Adventure Land
Salem, MA
07.2016 - 11.2020
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed customer service, also including operation of Go-Kart Track
Sales Associate
Cherry Hill Programs INC
Natick, MA
12.2020
- Built and maintained relationships with peers and upper management to drive our team toward success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize performance.
Education
Bachelor of Arts - Music, Education
Salem State University
Salem, MA05.2022
High School Diploma -
Lynn Classical High School
Lynn, MA06.2017
5-Week Program - Music Performance
Berklee College of Music
Boston, MASkills
- Advanced music theory
- Excellent communication
- Confidence building
- Team motivation
- Flexible working hours
- Leadership
- Sales Development
- B2B Sales
- People skills
- Relationship building
- Issue resolution
- Customer Service
- Goal-oriented
- Employee development
- Proficient in Word, Excel, Powerpoint
- Proposal Development
Timeline
Specialist
Verizon
07.2024 - Current
Maketing/Sales Representative
Greathill Consulting Group/Client Verizon
02.2024 - 06.2024
Piano Tutor
Beverly Music Academy
05.2021 - 05.2022
Person in Charge
Bj’s Wholesale Club
04.2021 - 02.2024
Shopper Team Member
Amazon
02.2021 - 04.2021
Sales Associate
Cherry Hill Programs INC
12.2020
Retail Stock
Christmas Tree Shop
11.2020 - 12.2020
Midi Lab Assistant
Salem State University
09.2018 - 05.2021
Go Kart Operator
Castle Creek Adventure Land
07.2016 - 11.2020
Bachelor of Arts - Music, Education
Salem State University
High School Diploma -
Lynn Classical High School
5-Week Program - Music Performance
Berklee College of Music