Jonah Strickler
Bloomington,IL
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
State Farm
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Lowes Home Improvment
05.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Center Store Associate
Schnuck Markets Inc.
11.2017 - 05.2024
- Evaluated prices to detect and correct price discrepancies.
- Maintained a tidy and organized store to comply with cleanliness standards.
- Managed efficient cash register operations.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Stocked merchandise, clearly labeled items, and arranged according to shelf set.
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Located merchandise across various stores to address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
- Worked with technology to keep inventory as accurate as possible and outs as low as possible.
Keyholder
Dollar General
08.2018 - 10.2019
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Mentored new sales associates to contribute to store's positive culture.
- Opened inventory boxes and restocked shelves.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Monitored and restricted access to keys to maintain store security.
- Counted out cash drawers and balanced totals.
- Volunteered to work at other locations on a need basis.
Education
Associate of Arts - Marketing
Heartland Community College
Normal, IL05.2024
Skills
- New Associate Training
- Cash Register Systems
- Item Ticketing and Pricing
- Rewards Programs
- Purchase Needs Determination
- Register Opening and Closing
- Customer Needs Assessments
- Merchandising and Display
- Issue Refunds
Reading, Writing
I enjoy reading books in my spare time, particularly sci-fi and fantasy genres. Fiction is my favorite method of world escapism, helping my imagination constantly wonder what could be. I do like writing short stories that I keep to myself for my own enjoyment.
Languages
Japanese
Limited Working
Spanish
Limited Working
Timeline
Customer Care Representative
State Farm
10.2023 - Current
Customer Service Representative
Lowes Home Improvment
05.2023 - 06.2024
Keyholder
Dollar General
08.2018 - 10.2019
Center Store Associate
Schnuck Markets Inc.
11.2017 - 05.2024
Associate of Arts - Marketing
Heartland Community College