Jonah Trejos
Potsdam,NY
Summary
Dynamic professional with a proven track record at Canton-Potsdam Hospital, excelling in patient registration and insurance verification. Recognized for strong organization and excellent communication skills, enhancing patient experiences and team efficiency. Committed to maintaining confidentiality and compliance, while fostering a collaborative environment that supports optimal care delivery.
Overview
6
6
years of professional experience
Work History
Laborer
DMT Foam Insulation
10.2019 - 06.2023
- Operated insulation installation equipment to ensure correct application and adherence to safety standards.
- Assisted in preparing work sites by organizing materials and tools for efficient workflow.
- Collaborated with team members to execute insulation projects within scheduled timelines.
- Maintained accurate inventory records of insulation materials and supplies used on-site.
- Trained new laborers on safety protocols and standard operating procedures for insulation processes.
- Implemented process improvements that reduced waste during insulation application, enhancing overall efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Barista
Dunkin' Donuts
04.2023 - 08.2023
- Prepared high-quality beverages per customer specifications and company standards.
- Operated espresso machines and other equipment efficiently to ensure timely service.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Assisted in training new team members on beverage preparation and customer service protocols.
- Handled cash transactions accurately while ensuring a positive customer experience.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Barista
Park Bros. Bagels and Coffee
08.2023 - 09.2024
- Provided product recommendations based on customer preferences, boosting satisfaction levels.
- Participated in inventory management by monitoring stock levels and assisting with restocking supplies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Patient Registration Clerk
Canton-Potsdam Hospital
09.2024 - Current
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Coordinated insurance verification procedures to streamline patient admissions and enhance service delivery.
- Trained new staff on registration protocols, improving team efficiency and knowledge retention.
- Resolved patient inquiries and concerns promptly, enhancing overall patient experience and satisfaction levels.
- Collaborated with healthcare providers to ensure seamless communication regarding patient admissions and discharges.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
Education
No Degree -
Potsdam Central High School
Potsdam, NYNYS HSED -
Private Tutoring
Lisbon, NYSkills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Payment collection
- Multitasking Abilities
- Excellent communication
- HIPAA compliance
- Patient registration
- Computer literacy
Timeline
Patient Registration Clerk
Canton-Potsdam Hospital
09.2024 - Current
Barista
Park Bros. Bagels and Coffee
08.2023 - 09.2024
Barista
Dunkin' Donuts
04.2023 - 08.2023
Laborer
DMT Foam Insulation
10.2019 - 06.2023
No Degree -
Potsdam Central High School
NYS HSED -
Private Tutoring