Jonah Vela
Broomfield,CO
Summary
Dynamic professional with exceptional communication and customer service skills developed in high-volume, customer-focused environments. Proven track record of resolving complex issues while maintaining composure under pressure. Eager to transition into a new field, offering strong problem-solving capabilities and adept multitasking abilities to drive success and enhance team performance. Committed to delivering results and fostering positive relationships in every endeavor.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Zephyr
01.2025 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and maintain accurate customer records for follow-up actions.
- Streamlined call routing processes to enhance response times and improve overall customer satisfaction ratings.
- Collaborated with cross-functional teams to address recurring issues, improving service delivery standards.
- Implemented feedback mechanisms to gather insights from customers, driving continuous improvement initiatives.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Leader
Walgreens
03.2024 - 12.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Led team of associates in delivering exceptional customer service experiences.
- Trained and mentored new staff on operational protocols and best practices.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
In-Shop Employee
Jimmy John's
09.2023 - 03.2024
- Prepared and assembled sandwiches according to company recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new employees on food preparation techniques and safety protocols.
- Monitored inventory levels and communicated needs for restocking supplies to management.
Service Crew Member
Tokyo Joe's
06.2022 - 07.2023
- Packaged and labeled to-go and delivery orders for pickup.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods.
- Adhered to established safety procedures when handling food items, kitchen equipment, and other materials.
- Maintained a clean and organized work environment that was free of safety hazards.
- Consistently met or exceeded daily operational goals, as set by the management team.
- Developed strong working relationships with fellow team members and supervisors through effective communication and collaboration.
Education
HIGH SCHOOL DIPLOMA -
Longmont High School
Longmont, CO01.2005
Skills
- Customer service
- Effective communication
- Problem resolution
- CRM software usage
- High-volume call management
- Active listening techniques
- Multitasking efficiency
- Safety compliance adherence
- Inventory monitoring
- Cleanliness maintenance
- Appointment scheduling
- Payment processing
Timeline
Call Center Representative
Zephyr
01.2025 - Current
Shift Leader
Walgreens
03.2024 - 12.2024
In-Shop Employee
Jimmy John's
09.2023 - 03.2024
Service Crew Member
Tokyo Joe's
06.2022 - 07.2023
HIGH SCHOOL DIPLOMA -
Longmont High School