Jonah Wulf

• Developed SilverBossCards, LLC from the ground up in 2023 with Co-Founder and President Miles Martin with the goal of offering rare trading cards and memorabilia at a fair price for the consumer while providing unmatched white glove service in the industry.
• Developed a handle with care policy that ensures product is handled carefully and shipped protectively such as wearing gloves at all times and shipping product in well packaged containers.
• Created meetings to develop marketing strategies such as expanding to other online selling platforms, website development, and creating social media business pages.
• Analyzed monthly sales and platform traffic reports to improve visibility and increase profit margins by running the data through our Excel database that calculates profit and loss based on fees and handling costs as well as the cost of investment.
• Increased our visibility by revising outdated strategies and implementing newer strategies based on recent results from reporting.
• Researched market trends to have fair pricing on products while remaining competitive.
• Currently maintaining 100% positive reviews from sales over the last 3 years & achieved over 500 sales on platforms such as eBay, TCGPlayer & WhatNot.

Resolution Specialist I – Saving Catcher Agent:

• Assisted customers with saving thousands of dollars by helping them enroll in the Walmart Savings Catcher program.
• Maintained 100% CSAT during my role as an agent.
• Assisted in training new hires for the Savings Catcher queue.

Resolution Specialist II – Facilities Maintenance, Walmart Fuel, Walmart Budget & My Walmart Schedule:

Facilities Maintenance

• Assisted Walmart and Sam's Club stores with placing work orders for repairs on any piece of equipment in the store.

Fuel

• Assisted Walmart and Sam's Club fuel stations via phone call with gas pump failures, fuel spills, fuel delivery, and general maintenance issues.

Budget

• Assisted Walmart and Sam's Club locations via phone with inquiries on budget allocations based on store size, theft risk, and productivity of the store.

My Walmart Schedule

• Assisted Walmart and Sam's Club associates via phone regarding a new rollout in 2018 called My Walmart Schedule, which allowed associates nationwide to view and request time off via the new My Walmart Schedule app.

Resolution Specialist III – Insource, Emergency Operations, Digital Assets & EV Charging Agent:

Insource

• Provided white-glove service to Walmart and Sam's Club stores nationwide (including Puerto Rico) via phone, by ensuring that emergency and non-emergency general maintenance issues were documented and submitted for dispatch via work orders.
• Tracked the progress of submitted work orders to ensure on-time service for the stores. Worked with technicians to ensure the store’s HVAC and refrigeration systems were efficient.
• Made daily executive decisions that directly impacted a store's operations, sales, and life-or-death situations.

Emergency Operations

• Assisted Walmart and Sam's Club with hazardous and life-threatening situations via phone by providing standard operating procedures to Walmart and Sam's Club.
• Ensured proper protocols were enacted, and documented necessary information for internal or external investigations.

Digital Assets

• Worked with HVAC technicians to troubleshoot complex refrigeration programming issues, and relayed the information the technicians needed to perform their duties.

EV Charging

• Assisted Walmart with a pilot program in which they were taking ownership of a select number of ChargePoint EV charging stations across the U.S. for use at Walmart locations.
• Performed troubleshooting for customers who had issues with EV charging stations by rebooting the stations remotely, or walking them through a reset process in the Walmart app.

• Packaged freight via a conveyor system.
• Managed outbound freight lines via computer systems and floor-based operations to track and control the flow and distribution of promotional prints for events such as the Happy to Help rollout in 2018 for Walmart.

• Worked with brick, block, and stone to create foundations, indoor and outdoor flooring, and fireplaces.
• Worked at the Sam Waltons family residence for over 2 years through Mark Smith Construction performing work on creating the indoor and outdoor flooring.
• Provided exceptional customer service to clients and paid great attention to detail to ensure complete satisfaction with the finished product for the customer.