Jonahan Zhang
Summary
Skillfully controls shrinkage, oversees inventory and leads financial operations for Fashion companies. Skilled Store Director bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Overview
16
16
years of professional experience
Work History
Store Director （Hybrid Role)
Alumni of NY
02.2018 - Current
- Overseeing the daily operations of store, making sure it runs smoothly and effectively
- Motivating sales teams, creating business strategies, developing promotional material.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Identified current and future trends that appeal to consumers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Project management for activations in store.
Air import coordinator
OEC Group
04.2022 - 11.2022
- Daily operations handling logistics shipments and coordinate from Point A to B
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Insured cargo against loss, damage or pilferage.
Customer Service Manager (Airline Clerk)
Air China Limited
10.2013 - 01.2022
- Handling ticketing and reservation, providing quality services and supervising daily flight.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Generated customer satisfaction surveys to analyze results into action plans.
Real Estate Agent
E Realty International
01.2017 - 01.2019
- Managing sales and rental properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show tenants and buyers prospective homes.
- Developed new business and managed new and existing clients.
Customer service agent
Eva Airway
06.2007 - 10.2013
- Handling check-in, departure, and arrival service for passengers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Arts - Fine Arts
School of Visual Arts
New York, NY06.2015
High School Diploma -
Art And Design High School
245 E 56th St, New York, NY 1002206.2007
Skills
- Vendor Relationship Development
- Accounting and Finance Reporting
- Retail/ Operations Management
- POS Systems
- Store Merchandising
- Project Management
- Employee Training and Team Development
- Customer Service Management
- Sales Strategies
- Systems and Software Expertise ( Shopify/ Odoo)
- Inventory Oversight/Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Air import coordinator
OEC Group
04.2022 - 11.2022
Store Director （Hybrid Role)
Alumni of NY
02.2018 - Current
Real Estate Agent
E Realty International
01.2017 - 01.2019
Customer Service Manager (Airline Clerk)
Air China Limited
10.2013 - 01.2022
Customer service agent
Eva Airway
06.2007 - 10.2013
Associate of Arts - Fine Arts
School of Visual Arts
High School Diploma -
Art And Design High School
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