Jonah Ismael Borrero
Grand Terrace,CA
Summary
Early-career professional with a sociology and social work background, bringing case management, client assessment, and community outreach strengths. Known for active listening, problem-solving, and adapting quickly in fast-paced settings.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Amazon Associate
Amazon
Bloomington , CA
10.2024 - Current
- Operated scanning equipment to streamline Amazon fulfillment center workflow.
- Loaded and unloaded shipments from trucks, handling heavy packages with forklifts to ensure smooth inventory flow.
- Inspected packages for quality and labeling accuracy.
- Loaded and unloaded inventory from conveyor systems.
- Packed boxes for shipping to meet delivery deadlines. and stock using organizational guidelines.
- Followed Amazon safety procedures during daily warehouse tasks.
- Supported team members with order processing and sorting.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Secured items in the truck by strapping over protective padding.
Cook
Shakey's Pizza Parlor
Fontana, California
01.2022 - 10.2024
- Prepared menu items for dine-in, takeout, and buffet orders.
- Prepared pizza dough, toppings, and sauces to ensure efficient kitchen service at Shakey's Pizza Parlor.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment, collaborating with teammates to uphold high customer satisfaction.
- Monitored food temperatures and followed sanitation standards during shift preparation.
- Restocked ingredients, supplies, and kitchen stations before peak service.
- Cleaned prep areas, equipment, and work surfaces after service.
- Communicated order details with team members during busy kitchen periods.
- Trained new cooks on recipes and kitchen procedures, enhancing team readiness and service quality.
McDonald's Crew Member
McDonald's
Grand Terrace, California
07.2018 - 08.2020
- Welcomed guests at Angie’s McDonald’s with friendly customer service.
- Engaged with customers while taking orders to foster a welcoming atmosphere and promote brand loyalty.
- Facilitated drive-thru and counter order entry using point-of-sale system to enhance customer experience.
- Handled cash transactions and issued receipts, ensuring accurate financial processing.
- Prepared burgers, fries, and drinks in line with McDonald’s food safety standards.
- Refilled kitchen supplies daily to ensure operational efficiency. and packaging for daily service.
- Maintained cleanliness of dining area to provide a pleasant environment for guests., workstations, and equipment to maintain sanitation.
- Supported teammates during rush periods with order assembly and handoff.
- Followed Angie's restaurant procedures for speed, accuracy, and service.
Education
Bachelor of Arts - Sociology
California Baptist University
Riverside, CA05-2026
Associate of Arts - Social and Behavioral Science
San Bernardino Valley College
San Bernardino, CA07-2023
Master of Arts - Social Work
California Baptist University
Riverside, CA09-2026
Skills
- Workflow optimization
- Quality control
- Data tracking
- Safety compliance
- Operational efficiency
- Workflow optimization
- Process improvement
- Team coordination
- Customer engagement
- Effective communication
- Workflow optimization
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Amazon Associate
Amazon
10.2024 - Current
Cook
Shakey's Pizza Parlor
01.2022 - 10.2024
McDonald's Crew Member
McDonald's
07.2018 - 08.2020
Bachelor of Arts - Sociology
California Baptist University
Associate of Arts - Social and Behavioral Science
San Bernardino Valley College
Master of Arts - Social Work
California Baptist University