Jonah "Kawehi" Marks
Hilo,HI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server/Wait Staff Member
Coconut Grill
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cabana Hostess
Hilton Hawaiian Village Waikiki Beach Resort
03.2017 - 08.2018
- Enhanced customer satisfaction by providing personalized cabana services and attending to guest needs promptly.
- Maintained a clean and organized cabana area for guests, ensuring a comfortable and inviting atmosphere.
- Assisted in increasing overall sales by promoting food and beverage specials and upselling menu items.
- Provided exceptional customer service, resulting in positive feedback from guests and repeat business.
- Coordinated with other team members to ensure seamless service delivery during high volume periods.
- Addressed guest inquiries or concerns professionally, resolving issues quickly to maintain satisfaction levels.
Customer Service Supervisor
Teddy's Bigger Burgers
12.2016 - 08.2018
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
High School Diploma -
James B Castle High School
Kaneohe, HI05.2009
Skills
- Table Bussing
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Food Running
- Supply Restocking
- Guest Engagement
- Cash Handling
- Service prioritization
- Food station setup
- Professional Appearance
- Strong Work Ethic
- Table setting knowledge
- Menu Memorization
- Exceptional customer service
- Guest Relations Management
- Guest Seating
- Cleanliness standards
- Problem-Solving
- Time management abilities
Timeline
Server/Wait Staff Member
Coconut Grill
04.2023 - Current
Cabana Hostess
Hilton Hawaiian Village Waikiki Beach Resort
03.2017 - 08.2018
Customer Service Supervisor
Teddy's Bigger Burgers
12.2016 - 08.2018
High School Diploma -
James B Castle High School
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