Jonahs Yanez
Moreno Valley,CA
Summary
Looking for an opportunity to utilize and deliver exceptional customer service. My focus revolves on quality of work and smart working initiatives. Eager to explore a company with vision to inspire new workers to become effective working professionals. Personally recommended as substitute teacher based on excellent referrals and trusted performance.
Overview
7
7
years of professional experience
Work History
Site Inspector
Energy Service Partners
Moreno Valley, CA
03.2022 - Current
- Authored written reports outlining findings and site information.
- Attended industry events to enhance knowledge, meet key contacts and propel relationships.
- Built and maintained relationships with clients throughout assigned territory by providing attentive customer service.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Read and interpreted drawings and assessed construction against plans.
- Performed inspections of current construction, refurbishment and repair projects.
- Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
- Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Noted recurrent issues and worked with contractors to prevent re-occurrence.
- Documented violations and issued documentation such as stop work orders to contractors or owners.
Office/Admin Assistant
Dominant Distribution
Riverside, CA
12.2019 - 02.2022
- Organize files, develop and maintain spreadsheets, update reports and documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Diverse clerical support to office team members, managing correspondence, and tracking documentation
- Answered approximately, On average, 20 to 50 phone calls daily and pleasantly welcomed visitors to the office
- Maintain updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Tracking office stock and maintaining inventory in a neat and organized fashion
- Handling requests-for-information, delegating tasks to appropriate staff to optimize customer service
- Update databases with purchase and personal account data, verified changes in information and maintained 100% accuracy
- Automated office operations to manage client correspondence, record tracking and data communications
- Create orders for new office supplies based on demand and budgetary restraints
- Monitor calendars and scheduled appointments based on availability and established load limits
- Route agreements, contracts and invoices through signature process
- Oversee workforce management and staff scheduling to keep office operations running smoothly
- Made sure expensive reports were delivered to customers and managers in a timely manner.
Substitute Teacher
Val Verde, Unified School District
Val Verde, CA
10.2019 - 09.2021
- Enforced classroom routines to keep students on schedule and operating at a consistent level
- Implemented lesson plans assigned by classroom teachers to educate students about key concepts
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Maintained student attendance and assignment records to prevent lapses during teacher absences
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction
- Provided notes and reports on school day activities to the primary teacher
- Assist fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Omni Supervisor
Kohl's
Riverside, CA
10.2017 - 01.2021
- Cross-trained in every store role to maximize operational knowledge
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Coached and mentored newly hired staff members through constructive feedback to develop long-term career goals
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Supervised overnight team functions and services
- Oversaw teams picking orders and preparing them for customers to pick up in the morning
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules
- Supervised team members unloading or loading pallets
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Instructor
Education Tomorrow
Riverside, CA
09.2019 - 06.2020
- Conducted tests and quizzes to evaluate student progress with course material
- Managed and organized class records and reports
- Locate and reserve classroom space to coordinate classes
- Established objectives for lessons, modules and projects
- Developed guides and course materials to reinforce lecture information and help students learn
- Mentored and counseled students with social adjustment and academic issues
- Documented class absence and grade information in student records
- Identified online resources to use in tandem with traditional course material
- Located and reserved classroom space to coordinate classes
Education
Bachelor of Arts - History
University of California, Pierce College
09.2018
Associate of Arts - General Studies
06.2016
Skills
- QuickBooks
- Report development
- Advanced MS Office Suite knowledge
- Schedule management
- Proofreading
- Filing Data Entry Certified in 10-key
- Bilingual Spanish
- Customer service-oriented
- Typing manuscripts
- Software troubleshooting
- Collecting information
- Dedicated team player
- Resourceful
- Self-starter
Timeline
Site Inspector
Energy Service Partners
03.2022 - Current
Office/Admin Assistant
Dominant Distribution
12.2019 - 02.2022
Substitute Teacher
Val Verde, Unified School District
10.2019 - 09.2021
Instructor
Education Tomorrow
09.2019 - 06.2020
Omni Supervisor
Kohl's
10.2017 - 01.2021
Bachelor of Arts - History
University of California, Pierce College
Associate of Arts - General Studies
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