Jonahthen Mykham
Chesapeake,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Retail Banker
Woodforest Bank
07.2022 - Current
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Reached out, generated appointments and built new relationships to grow business.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
Freight Team Associate
Home Depot
07.2020 - 06.2022
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Reduced order processing times through accurate inventory management and product placement.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
- Minimized shipment errors by conducting thorough quality control checks during packing stages.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
Service Manager
Chipotle
09.2018 - 08.2020
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw team of service professionals focused on customer service and great food.
- Developed enhanced solutions for restaurant cleanliness and high standard foods to significantly improve customer feedback.
- Planned and implemented solutions for technical problems such as POS systems and windows installation.
- Trained 20+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Met with customers to discuss service needs and offer available solutions.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Trained 50+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Manager
Chipotle
08.2013 - 05.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Managed 7-person team of cooks and back of house staff.
- Led and directed team members on effective methods, operations and procedures.
Crew Member
Sonic
04.2011 - 08.2013
- Collaborated with team members to complete orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones.
- Prepared and expedited food orders to support waitstaff and other team members.
- Adhered to company safety standards, including cleaning and skating procedures.
- Performed shift change tasks each day to keep store efficient and neat.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Sales Associate
Ski Center
05.2010 - 03.2011
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - Information Technology
Old Dominion University
Norfolk, VAHigh School Diploma -
James River High School
Midlothian, VASkills
- Documentation and reporting
- Proficient in Microsoft products such as Word, Excel, Powerpoint, etc
- Strategic business planning
- Customer Service Management
- Team Leadership
- Scheduling
- Inventory Management
- Technical Support
Timeline
Retail Banker
Woodforest Bank
07.2022 - Current
Freight Team Associate
Home Depot
07.2020 - 06.2022
Service Manager
Chipotle
09.2018 - 08.2020
Restaurant Manager
Chipotle
08.2013 - 05.2018
Crew Member
Sonic
04.2011 - 08.2013
Sales Associate
Ski Center
05.2010 - 03.2011
No Degree - Information Technology
Old Dominion University
High School Diploma -
James River High School