Jonah Wade Stevenson
Huntsville,AL
Summary
Versatile professional with a proven track record in relationship building and contract negotiation. Excelled in roles requiring critical thinking and clear communication, from real estate to banking. Achieved consistent customer satisfaction, leveraging multiple forms of communication and marketing to engage with clients and build relationships.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Madison, AL
02.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Preparation of real estate contracts, addendums, and disclosures, ensuring accuracy and compliance with industry regulations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Seasonal Sales Associate
Belk
Huntsville, AL
11.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Piano Teacher
Self-Employed
Huntsville, AL And Scottsboro, AL
09.2021 - 12.2023
- Taught students one-on-one in voice and piano.
- Planned community outreach to establish a reputation in the community and connect with potential students.
- Communicated with parents to establish a schedule, payment plans, and determine student goals and progress.
- Social Media Content Creation
- Taught over a dozen individual students in Madison and Jackson Counties.
Member Service Representative (Call Center)
Redstone Federal Credit Union
Huntsville, AL (On-Site)
11.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Informed clients discreetly of both positive and negative application outcomes, providing them with potential secondary options and credit building solutions.
- Maintained compliance with all applicable regulations throughout the loan origination process.
- Collaborated with credit analysis team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Member Support Representative
Redstone Federal Credit Union
Huntsville, AL (On-Site)
08.2020 - 11.2020
- Learned a broad knowledge of Credit Union Products, Services, and Systems.
- Verified customer identity via phone and multitasked various computer systems to assist with Online Banking, Credit Cards, transactions, money orders, ordering new cards and checks, and more.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Met daily standards for call volume, length, format, and customer satisfaction.
- Received consistently excellent customer feedback for effectiveness and friendliness.
Virtual Teller
Redstone Federal Credit Union
Huntsville, AL (On-Site)
11.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Worked with departments such as Collections, Security, and Tech Support to maintain an excellent member experience.
- Multitasked between banking transactional programs and remote programs which control the virtual teller machines.
- Processed customer transactions promptly, minimizing wait times, especially during the COVID pandemic, when our department was the only access point for members to make withdrawals and deposits without an appointment.
- Maintained security by thoroughly checking customer identity, verifying check authenticity, and investigating potential patterns of check fraud or theft.
Office Manager/ Deliveries/ Tire and Oil Assistant
Gerry's Tires Plus
Huntsville, AL
05.2013 - 10.2019
- Learned customer service and business in a family run business offering general automotive care.
- Took care of customer check out and invoices in the office.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Assisted wherever needed in the shop and helped maintain a clean environment.
- Moved customer vehicles to and from the shop bays.
- Delivered or picked up parts from various suppliers and retailers as needed.
Education
Bachelor of Science - Ministry Leadership
Lee University
Cleveland, TN12.2019
Skills
- Problem-Solving
- Clear Communication
- Call Management
- Critical Thinking
- MS Office Suite
- Banking knowledge
- Account Management
- Loan Origination
Timeline
Real Estate Agent
02.2024 - Current
Seasonal Sales Associate
Belk
11.2023 - 05.2024
Piano Teacher
Self-Employed
09.2021 - 12.2023
Member Service Representative (Call Center)
Redstone Federal Credit Union
11.2020 - 09.2021
Member Support Representative
Redstone Federal Credit Union
08.2020 - 11.2020
Virtual Teller
Redstone Federal Credit Union
11.2019 - 08.2020
Office Manager/ Deliveries/ Tire and Oil Assistant
Gerry's Tires Plus
05.2013 - 10.2019
Bachelor of Science - Ministry Leadership
Lee University