Jonailis Ventura
Paterson
Summary
Dynamic Service BDC Representative with a proven track record at Toyota Universe, excelling in client relations and conflict resolution. Adept at appointment scheduling and fostering strong customer connections, I consistently enhance satisfaction through effective communication and problem-solving skills. Passionate about delivering exceptional service and creating seamless experiences for clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service BDC Representative
Toyota Universe
Little Falls
11.2024 - 08.2025
- Managed a high volume of inbound and outbound customer inquiries via phone, email, and online chat, consistently maintaining a high level of customer satisfaction.
- Developed and maintained strong customer relationships by providing prompt and accurate information regarding service appointments, vehicle maintenance, and product recalls.
- Collaborated with the service team to streamline communication and ensure a seamless customer experience from initial contact to vehicle pickup.
- Collaborated with sales team to ensure seamless customer experience throughout process.
- Resolved customer complaints and issues with professionalism and empathy.
- Participated in training sessions to enhance product knowledge and communication skills.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
Service BDC Representative, Service Receptionist, and Service Cashier
Parkway Toyota
Fort Lee
07.2024 - 11.2024
- Served as the first point of contact for all service-related inquiries, creating a professional and welcoming atmosphere for all clients and visitors.
- Greeted clients and visitors, creating a welcoming environment.
- Answered phone calls, directing inquiries to appropriate departments.
- Maintained organized files and records for easy access.
- Efficiently scheduled, confirmed, and managed service appointments, optimizing the daily workflow for the service department.
- Coordinated follow-up communications with customers to confirm satisfaction and service needs.
- Maintained detailed records of customer interactions and service requests for future reference.
- Processed all customer payments, including cash, credit cards, and digital transactions, with a high degree of accuracy and integrity.
- Reconciled daily cash register activities, ensuring all financial transactions were accounted for, and balanced at the end of each shift.
Cashier/Customer Service
Kung Fu Tea
New Jersey
06.2023 - 06.2024
- Delivered superior customer service, demonstrating a positive attitude and in-depth knowledge of products to enhance the customer experience.
- Handled a high volume of transactions accurately and efficiently, minimizing wait times and ensuring customer satisfaction.
- Maintained a clean and organized workspace, adhering to all company policies and health regulations.
- Proactively addressed and resolved customer concerns, escalating issues to management when necessary to ensure a swift and satisfactory resolution.
Education
Bachelor in Criminal Justice - Criminal Justice
Montclair State University
Montclair, NJ01-2029
Phlebotomy Technician - Phlebotomy Technician
CDE Career Institute
157-183 Main St, Paterson, NJ08-2025
High School Diploma -
East Side High School
150 Park Ave, Paterson NJ, 0750106-2024
Skills
- Client relations
- Phone etiquette
- Conflict resolution
- Active listening
- Appointment scheduling and coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry and record-keeping
- Cash handling and transaction processing
- Problem solving and multitasking
- Scheduling and time management
- Communication skills
- Adaptability
- Empathy and team collaboration
Skills
Client Relations, Phone Etiquette, Conflict Resolution, Active Listening, Appointment Scheduling & Coordination, Customer Relationship Management (CRM) Software, Microsoft Office Suite (Word, Excel, Outlook), Data Entry & Record-Keeping, Cash Handling & Transaction Processing, Daily Reconciliation, Problem-Solving & Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- Phlebotomy Technician Certification
References
References available upon request.
Timeline
Service BDC Representative
Toyota Universe
11.2024 - 08.2025
Service BDC Representative, Service Receptionist, and Service Cashier
Parkway Toyota
07.2024 - 11.2024
Cashier/Customer Service
Kung Fu Tea
06.2023 - 06.2024
Bachelor in Criminal Justice - Criminal Justice
Montclair State University
Phlebotomy Technician - Phlebotomy Technician
CDE Career Institute
High School Diploma -
East Side High School
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