Jonalyn Lifto
Tacoma,USA
Summary
Dedicated professional with strong organizational skills and a keen attention to detail. Proven ability to enhance team performance through hard work and commitment. Focused on continuous learning and improvement in customer service delivery.
Overview
16
16
years of professional experience
Work History
Purchasing Assistant
Kloeckner Metals Corporation
08.2024 - Current
- Established efficient purchasing processes by creating purchase orders to monitor stock levels.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Analyzed inventory data to determine purchasing needs and optimize costs.
- Collaborated with internal teams to effectively manage material demand.
- Processed supply requests and placed orders following established procedures.
- Maintained comprehensive purchasing documentation to ensure compliance with regulations.
- Negotiated pricing agreements, achieving cost reductions across various categories.
- Implemented process improvements in procurement workflows to enhance efficiency.
- Resolved disputes with suppliers professionally, maintaining positive working relationships while protecting the company''s interests.
- Generated reports, documents and analysis in Software for senior management review and approval.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Handle complex order placements, coordinating multiple shipments while adhering to strict deadlines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded price histories, vendor relationship issues and purchasing document terms Software.
- Assisted in cost reduction initiatives through accurate inventory control and strategic purchasing decisions.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Supported budget development by providing detailed cost analysis and forecasting data.
- Managed the procurement process from requisition through receipt of goods, ensuring accuracy at each stage.
- Assisted in the preparation of comprehensive reports outlining purchasing activities for senior management review.
Waitress-Restaurant Manager
Aimbridge Hospitality
08.2021 - 06.2023
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Trained staff members on use of POS system.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Accurately monitored inventory levels in order to accurately order supplies.
- Communicated with customers to answer questions or concerns.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared for and executed new menu implementations.
- Interacted positively with customers while promoting hotel facilities and services.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Controlled purchases and inventory by negotiating prices and contracts with over vendors.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Team Associate
Amazon Logistics
03.2019 - 06.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Inducted and picked packages via conveyor belt unto its designated racks.
- Stowed packages to its locations and bags.
- Picked bags of packages according to its routes and staged for drivers.
- Mask Up and Social Distancing auditor.
- Contributed to team success by completing jobs quickly and accurately.
Waitress
Muckleshoot Casino and Resort
07.2009 - 04.2020
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest complaints quickly and efficiently.
- Consistently provided professional, friendly and engaging service.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Collected payment and thanked customers prior to their exit.
Hotel Restaurant Waitress
Interstate Hotels And Resorts
01.2016 - 03.2019
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Focus Coach
Integrity Staffing Solutions (Amazon Fulfillment)
06.2015 - 01.2016
- Supervised associates prioritizing safety at all times.
- Assist, motivate and advocate associates with constructive criticism and recognition with humility in accordance with clients safety and standard work policy.
- Delivers daily feedbacks, points counsels and other deliverables to associates.
- Give coaching opportunities or 5x5x5 audit to associates with low productivity and quality rates.
- Provides quarterly rates to associates on performance opportunities.
- Perform miscellaneous job-related duties as assigned to assist Amazon team with Customer Experience.
Education
Associate of Arts - Teaching English As Second Language
Cebu Normal University
CebuHigh School Diploma - undefined
Saint Mary's Academy
Dalaguete, Cebu03.2002
Skills
- Hospitality service expertise
- Conflict resolution
- Active listening
- Multi-tasking
- Point of sale systems
- Oracle Symphony and UKG
- Microsoft Office proficiency
- Employee training and coaching
- Sharepoint
- Reporting Analytics
- Accounts Payables
- ERP System Proficiency
- Order tracking
- Material requirement planning
- SAP experience
- Shipment arrangements
- Cost analysis
- Excel
- Adobe Acrobat Pro
- Microsoft Outlook Classic/New
- Purchasing agreement review
- Product status tracking
- Purchase order processing
- Purchasing
- Documentation skills
- Purchasing oversight
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Time management
- Relationship building
- Effective communication
- Task prioritization
- Product knowledge
- Logistics coordination
- Regulatory compliance
- Forecasting
Timeline
Purchasing Assistant
Kloeckner Metals Corporation
08.2024 - Current
Waitress-Restaurant Manager
Aimbridge Hospitality
08.2021 - 06.2023
Team Associate
Amazon Logistics
03.2019 - 06.2021
Hotel Restaurant Waitress
Interstate Hotels And Resorts
01.2016 - 03.2019
Focus Coach
Integrity Staffing Solutions (Amazon Fulfillment)
06.2015 - 01.2016
Waitress
Muckleshoot Casino and Resort
07.2009 - 04.2020
Associate of Arts - Teaching English As Second Language
Cebu Normal University
High School Diploma - undefined
Saint Mary's Academy