Summary
Overview
Work History
Education
Skills
Timeline
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Jonalyn Mendoza

Las Vegas,NV

Summary

Dynamic professional with extensive experience in guest services at Resort World, excelling in high-pressure environments. Proven leadership skills enhanced team productivity and customer satisfaction. Adept in cash register operations and safety awareness, consistently implementing efficient workflows and fostering a collaborative atmosphere. Committed to delivering exceptional service and mentoring junior staff.

Overview

11
11
years of professional experience

Work History

Bus Runner / Bus Person

Resort World
06.2019 - Current
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Promoted a safe working environment by consistently following proper sanitation procedures when handling dishware and utensils.
  • Displayed strong multitasking abilities while balancing the needs of multiple tables simultaneously during peak hours.
  • Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing overall dining experience.
  • Reset and cleaned tables quickly to prepare for new customers.

Busser

Resort World Crossroad
11.2023 - 11.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Fast Food Assistance

HMS Host International
03.2019 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Supervisor

MGM Fifth Avenue Restaurant Group
03.2014 - 03.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Bachelor Of Science -

Columban College
Olongapo City, Philippines
03.2004

Skills

    Guest services

    Cash register operations

    Supervision and leadership

    safety awareness

    forbes training

Timeline

Busser

Resort World Crossroad
11.2023 - 11.2024

Bus Runner / Bus Person

Resort World
06.2019 - Current

Fast Food Assistance

HMS Host International
03.2019 - 06.2021

Supervisor

MGM Fifth Avenue Restaurant Group
03.2014 - 03.2019

Bachelor Of Science -

Columban College

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