Jonalyn Soriano
Waianae,HI
Summary
Dynamic professional with a proven track record at Hannara, specializing in customer relationship management and food preparation. Demonstrated expertise in enhancing team efficiency and fostering positive dining experiences through exceptional kitchen communication and customer service. Proficient in inventory management, health compliance, and driving operational success. Committed to advancing culinary excellence while maintaining high standards of service.
Overview
25
25
years of professional experience
Work History
Restaurant Team Member
Hannara
Waianae, Hawaii
08.2017 - Current
- Performed opening side work duties including setting up dining area for guests arrival.
- Communicated clearly with kitchen staff regarding order specifics.
- Assisted in taking customer orders and providing recommendations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Maintained clean and organized work area at all times.
- Cleaned cooking equipment after use according to safety protocols.
- Replenished condiments and other supplies at tables and stations.
- Provided quality customer service with a friendly attitude.
- Ensured compliance with health and safety regulations.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Ensured all dishes were prepared according to restaurant standards.
- Delivered food to tables in a timely manner.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Greeted customers and provided menus.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Cleaned counters and common areas to minimize spread of germs.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Sales Associate
SM Supermarket
Manila, Philippines
05.2000 - 04.2002
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Management
Philippine School of Business Administration
Quezon City03-2000
High School Diploma -
Balara High School
Quezon City03-1996
Skills
- Food preparation
- Inventory management
- Order processing
- Health compliance
- Kitchen communication
- Customer relationship management
- Strong teamwork
- Customer service
Languages
English
Professional
Timeline
Restaurant Team Member
Hannara
08.2017 - Current
Sales Associate
SM Supermarket
05.2000 - 04.2002
Bachelor of Science - Management
Philippine School of Business Administration
High School Diploma -
Balara High School