Jonamae Takai
San Antonio,Texas
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
1
1
year of professional experience
Work History
Operations Support Assitant- C04
Citibank
11.2022 - 03.2023
- 40 hours per payroll week
- Collaborated with operations team to provide team efficiency and foster positive work environment.
- Performed data entry duties to assist operations support manager with end of day reports.
- Created and maintained well-organized electronic and hard copy files to support business processes of invalid checks.
- Participated in operations team meetings to enhance production.
- Completed accurate and timely live check transactions via virtual machines, Microsoft Office and general banking software to maintain records and support internal audits.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Remote Member Assistant
Randolph-Brooks Federal Credit Union
09.2021 - 06.2022
- 40 hours per payroll week
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Educated and engaged members with Commercial and Personal products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to member video conferencing calls in aide of setting up New Business and Specialized accounts.
- Verified member identification and documentation for compliant transactions.
- Maintained and managed member files and databases.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Cross-sold credit union services and products to uplift member investments.
- Liaised with sales and compliance to develop solutions and accomplish shared objectives.
Education
No Degree - Business Finance
University of Texas At San Antonio
San Antonio, TX05.2026
High School Diploma -
Theodore Roosevelt Highschool
San Antonio, TX06.2016
Skills
- Work Control Processes
- Mail Handling
- Database Management
- Database Maintenance
- Records Management
- Administrative Support
- Documentation and Recordkeeping
- Proofreading
- Strong Problem Solver
- AR/AP
Timeline
Operations Support Assitant- C04
Citibank
11.2022 - 03.2023
Remote Member Assistant
Randolph-Brooks Federal Credit Union
09.2021 - 06.2022
No Degree - Business Finance
University of Texas At San Antonio
High School Diploma -
Theodore Roosevelt Highschool
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