

Hands-on digital analyst with 8 years designing and implementing scalable digital ecosystems across Fortune 500 financial, Ecommerce, and SaaS environments. Built and led analytics teams, modernized Adobe Analytics (including WebSDK), and unified web/mobile data to drive multimillion-dollar decisions. Integrated Salesforce Marketing Cloud and CDP with Adobe WebSDK for cross-platform activation and personalization. Deployed VoC tools (Qualtrics, Medallia), heatmaps (Contentsquare, CrazyEgg, Hotjar), and screen recording (Glassbox, Tea Leaf) and integrated with digital analytics to identify friction, optimize journeys, and increase conversion. (Examples on request)