Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Jon Anderson

Jon Anderson

Dallas,TX

Summary

Hands-on digital analyst with 8 years designing and implementing scalable digital ecosystems across Fortune 500 financial, Ecommerce, and SaaS environments. Built and led analytics teams, modernized Adobe Analytics (including WebSDK), and unified web/mobile data to drive multimillion-dollar decisions. Integrated Salesforce Marketing Cloud and CDP with Adobe WebSDK for cross-platform activation and personalization. Deployed VoC tools (Qualtrics, Medallia), heatmaps (Contentsquare, CrazyEgg, Hotjar), and screen recording (Glassbox, Tea Leaf) and integrated with digital analytics to identify friction, optimize journeys, and increase conversion. (Examples on request)

Overview

14
14
years of professional experience

Work History

Mgr Digital Analytics Architect

Golden 1 Credit Union
Oklahoma City, United States
04.2023 - 10.2025
  • Educated teams on the distinctions of digital analytics, fostering a culture of data-driven decision-making.
  • Built all the dashboards and digital analytics visualizations for every report, from executive reporting to individual teams.
  • Collaborated with multiple departments to resolve a $17 million LTV loss, improving operational efficiency.
  • Worked with the backend team to create unified profiles between SFMC, Adobe Analytics, and backend data for Power BI executive reporting.
  • Connected multiple domains and sites together into a single analytics profile for tracking across KPIs, departments, and initiatives.

Digital Performance Analytics Manager

Security Service Federal Credit Union
San Antonio, United States
07.2021 - 04.2023
  • Led a small digital analytics team with directions to get organization wide adoption with Adobe Analytics.
  • Rebuilt the Digital Analytics strategy to add mobile app, CJA, AJO, and AEP.
  • Either built or oversaw the building of every digital dashboard and visualization created during time there.
  • Due to previous expertise (Observe Point), was asked to go through a comprehensive audit of the Adobe Analytics implementation and fix implementation issues.
  • Found 34 of 62 eVars were no longer accurate.
  • Fixed all but 2 and delivered results for 30-60-90-day plan.
  • Integrated Adobe Analytics with Salesforce, optimizing data flow and significantly improving marketing strategies.
  • Later implemented Adobe WebSDK for ability to turn on CJA without additional work.

Adobe Analytics Architect

Waste Management
Houston, United States
07.2020 - 07.2021
  • Hired to be the swiss army knife in digital analytics and data analysis to bridge gaps in WM's Martech ecosphere.
  • Led the analytics validations following monthly digital releases and took part in both the web and mobile developer scrums.
  • Asked to manage the 3 person Adobe team that focused on mobile app analytics, to ensure cohesion from the web DataLayer and the mobile app analytics for reporting.
  • Analytics SME responsible for joining and taking part with the 3 person Adobe AEM team ensuring cohesiveness between Analytics and the CMS.
  • Architected and implemented a modernized Adobe Analytics framework, including adding a DataLayer to minimize data inaccuracies.
  • Organized and built the case study and presentation that required sign-off all executive levels through the COO.
  • Led initiative to begin using Adobe Target and built the framework and processes for cross-department leadership.
  • Did not architect but oversaw the mobile app analytics implementation and dashboard build.

Adobe Analytics Architect and Implementation

Dallas
Dallas, United States
08.2019 - 07.2020
  • Architect, implement, and build Digital Analytics reports for AAFES' first Mobile App.
  • Resolved critical Adobe Launch issues for AAFES, resulting in 95% improved platform stability and efficiency.
  • Build API integrations with the Data Science team to bring LTV and other values into Adobe, bi-directionally.
  • Architected the first mobile app, addressing challenges in cross-platform integration and user account management.
  • Successfully migrated the analytics framework from DTM to Launch, correcting critical tagging errors.
  • Led the architectural redesign of Adobe Analytics implementations, enhancing data accuracy and reporting.

Sr Digital Analyst

Citi
Dallas, United States
07.2018 - 06.2019
  • Hired to join as the Adobe Analytics SME for the team that oversaw and.
  • From VoC comments, analytics, and Glassbox, I found a development issue with certain Internet Explorer builds.
  • I worked with the Finance team to validate a $4 million-a-month LTV issue, as that group was almost completely leaving Citibank, but the numbers were small overall.
  • I used Glassbox, Qualtrics, Adobe Analytics, and Splunk to validate insights used to propose and build systematic improvements to online customer journeys.
  • I identified and resolved issues in registration and payment journeys, improving user satisfaction.
  • I developed comprehensive dashboards to track cost-reduction goals, driving operational efficiency.

Web Analytics Consultant

DataTrue
Austin, United States
06.2016 - 10.2017
  • DataTrue is a competitor of ObservePoint, based out of Australia
  • Hired to work remotely with their Analytics contracts in the US.

Pre-Sales Analytics Lead / Consultant

ObservePoint
Provo, United States
01.2014 - 01.2016
  • Led the optimization of analytics implementations for clients, focusing on Adobe Analytics and Google Analytics.
  • Developed tailored solutions that validated customer setups, enhancing data accuracy and insights.
  • Improved client satisfaction and secured executive buy-in for services, contributing to business growth.

Web Analytics Consultant

San Francisco Bay Area, United States
01.2012 - 01.2014
  • Transitioned from Account Executive to Web Analytics Consultant, focusing on analytics implementation.
  • Enhanced client goal achievement through tailored KISSmetrics analytics solutions.
  • Developed the Path Analysis tool, improving data insights for product teams.
  • Customized Google Analytics Universal dashboards to highlight KISSmetrics' value as a complementary tool.

Education

Professional Certificate - Data Analytics and Generative AI

Purdue University and IBM Certificate
Remote
12.2025

Bachelors of Science - Philosophy

Brigham Young University
Provo, United States
01.2009

Skills

  • Digital analytics and martech tools
  • Adobe Analytics and GA4 analysis, dashboard creation for other departments, and leadership
  • Adobe Launch and GA GTM expertise
  • Voice of customer tools: Qualtrics, Medallia, Gallup
  • Heat maps and session replay: CrazyEgg, Tealeaf, Glassbox, Hotjar
  • DataLayer architecture, build, and maintenance
  • Cross-platform data integration
  • Customer journey analysis
  • Salesforce Marketing Cloud (SFMC)
  • Customer data platform (CDP): Adobe and SF
  • Power BI visualizations and integrations
  • Tableau visualizations

References

  • Jay Tkachuk, CDO @Golden 1 Credit Union, I have had the pleasure and privilege to work with Jon on building measurable digital ecosystems at two different organizations, and would do so again without hesitation. He is a passionate, dedicated, experienced, capable digital analytics professional. In fact, he lives and breaths this stuff. If you are looking for a leader to drive your digital ecosystem instrumentation and continuous evolution, especially in the digital marketing, ecommerce/ebusiness space, look no further. I highly recommend Jon!
  • Ramon Espino, Integrated Marketing Analyst @Golden 1 Credit Union, I had the pleasure of working alongside Jon for about two years. While we were on different teams, Jon consistently went out of his way to support my growth-especially during my transition into the Adobe Analytics space. Jon didn't just offer casual advice-he became a true mentor. Through his guidance, I was able to develop a strong foundation and eventually become highly proficient in Adobe Analytics and the broader Adobe ecosystem. His ability to break down complex concepts and empower others to succeed is rare. What stands out most about Jon is his passion for elevating others. He's a thoughtful, compassionate leader who genuinely cares about the development of those around him. As both an architect and analyst, Jon brings a deep understanding of analytics strategy and execution. Any organization would be lucky to have someone with his level of expertise, dedication, and collaborative spirit.
  • Ernest Elizondo, M.S.D.A, Manager of Data Analytics @Security Services Federal Credit Union, I had the pleasure of working with Jon Anderson when he led our analytics team, and I can confidently say he's one of the most knowledgeable and collaborative leaders I've worked with. Jon brings deep expertise in the field and fosters an environment of open communication and teamwork, which helped make a real difference in how our team operated and delivered results. His leadership style encourages growth, innovation, and trust, qualities which I believe are incredibly valuable and would make him an asset to any organization.

Languages

Portuguese
Professional

Timeline

Mgr Digital Analytics Architect

Golden 1 Credit Union
04.2023 - 10.2025

Digital Performance Analytics Manager

Security Service Federal Credit Union
07.2021 - 04.2023

Adobe Analytics Architect

Waste Management
07.2020 - 07.2021

Adobe Analytics Architect and Implementation

Dallas
08.2019 - 07.2020

Sr Digital Analyst

Citi
07.2018 - 06.2019

Web Analytics Consultant

DataTrue
06.2016 - 10.2017

Pre-Sales Analytics Lead / Consultant

ObservePoint
01.2014 - 01.2016

Web Analytics Consultant

01.2012 - 01.2014

Professional Certificate - Data Analytics and Generative AI

Purdue University and IBM Certificate

Bachelors of Science - Philosophy

Brigham Young University