Jonaomayralyz Rodriguez
Lake Wales,FL
Summary
Reliable money services associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in money transaction areas and flexible with changing business needs. Results-focused clerk who thrives in fast-paced deadline-driven environment's. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in costumer service and money transactions.
Overview
6
6
years of professional experience
Work History
Costumer Service /Money Center Associate
Walmart
11.2021 - 03.2024
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Handled tax preparation for employees and customers.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Updated and maintained long-term accounts.
- Answered department phone calls.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Loaded customer credit cards and signed up new customers for card programs.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Trained new employees on proper cash routines, procedures, and requirements.
- Exceeded sales targets by proactively promoting relevant products and services based on individual client needs.
Cashier
Little Caesars
01.2018 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
High School Diploma -
Frostproof Middle Senior High School
Frostproof, FLSkills
- Banking regulations knowledge
- Money Handling
- Professionalism and Ethics
- Continuous Learning Attitude
- Cash handling expertise
- Decision-Making Competence
- Transaction processing accuracy
- Complaint resolution
- Money transfers
- Confidentiality and Discretion
- Payment Processing
- Credit card applications
- Documentation skills
- Cash Register Operation
- Customer Service
- Problem-Solving
- Invoicing
Timeline
Costumer Service /Money Center Associate
Walmart
11.2021 - 03.2024
Cashier
Little Caesars
01.2018 - 10.2021
High School Diploma -
Frostproof Middle Senior High School