Summary
Overview
Work History
Education
Skills
Timeline
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Jonas Agnew

Rock Hill,SC

Summary

To obtain a challenging position where I can utilize my strong problem solving skills, interpersonal skills, and compassion for a thriving professional environment to improve the quality of work for both staff as well as clients. I am a highly motivated and an adaptable employee, hopeful for new challenges where I can reach my full potential and provide excellent service to all.

Overview

6
6
years of professional experience

Work History

Claims Coordinator

Alpine Intel
Charlotte, North Carolina
05.2024 - Current
  • Reviewed incoming claims for accuracy and completeness, ensuring all necessary documentation was included.
  • Compiled data from a variety of sources to prepare reports on claims activity.
  • Responded promptly to inquiries from customers, insurers, and government agencies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed regular reviews of existing policies to ensure accuracy and compliance with current standards.
  • Researched and resolved discrepancies between customer accounts and billing statements.
  • Collaborated with other departments to resolve complex issues related to claims processing.

Childcare Provider

Multiple
Charlotte, NC
06.2022 - Current
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Provided nurturing and appropriate environment for children ranging in age from 5 to 11.

Lifeguard Manager

Carolina Pool Management
Charlotte, NC
05.2021 - 08.2021
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Monitored daily pool activities and lifeguard performance.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Taught team pool and deck safety rules and procedures.
  • Relayed issues such as facility maintenance needs to supervisor.
  • Developed employee schedules on weekly basis for facility open 3 months per year.
  • Planned and ordered new equipment and supplies prior to peak season.
  • Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Administered immediate and comprehensive first aid to injured and distressed patrons.

Lifeguard

Carolina Pool Management
Charlotte, NC
05.2020 - 08.2020
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained neat and clean pool area and clean water.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Filled out incident and accident reports and submitted to supervisor.

Tennis Instructor

Rock Hill Tennis Center
Rock Hill, SC
05.2018 - 08.2018
  • Demonstrated techniques to players to teach new skills and reinforce tennis abilities.
  • Organized large groups of children with knowledgeable and safe approach to coordinate practices and matches.
  • Developed training programs and patterns based on unique student needs and learning styles.
  • Communicated with parents and guardians to discuss student progress and programs.
  • Maintained positive relationships with parents to encourage support for players and consistent practice.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Education

Bachelor of Science - Psychology

Clemson University
Clemson, SC
05.2022

Skills

  • Team building and motivation
  • Proficient in Microsoft: Word, Excel, Powerpoint
  • Planning and Organizing
  • Computer Skills
  • Administrative skills
  • Claims Management
  • People Skills
  • Organization
  • Relationship Building
  • Project Coordination
  • Team management
  • Critical Thinking
  • Behavior Management Techniques
  • Customer Service

Timeline

Claims Coordinator

Alpine Intel
05.2024 - Current

Childcare Provider

Multiple
06.2022 - Current

Lifeguard Manager

Carolina Pool Management
05.2021 - 08.2021

Lifeguard

Carolina Pool Management
05.2020 - 08.2020

Tennis Instructor

Rock Hill Tennis Center
05.2018 - 08.2018

Bachelor of Science - Psychology

Clemson University

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Jonas Agnew