Jonas Boakye
Bronx,NY
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in [Desired Position] role.
Overview
11
11
years of professional experience
Work History
QSAC Office Manager
QSAC
05.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Delivery Driver
Amazon
06.2023 - 08.2023
- Sorted and organized shipments according to the destination route
- Delivered packages to customers’ homes and businesses in a timely manner, providing excellent customer service
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Contributed to environmental sustainability by following eco-friendly driving practices.
School Aide
Whin Music Community Charter School
09.2022 - 06.2023
- Provided administrative support, including restocking supplies, organizing classroom materials, and making photocopies.
- Supported execution of school systems like dismissal, breakfast, lunch, and arrival.
- Provided students with supervision in the hallways.
- Monitored student classroom and outdoors activities to promote student safety.
- Facilitated the integration of new students into the school community, helping them acclimate quickly and comfortably.
- Assisted in the development of school policies and procedures to create an optimal learning environment for students and staff.
Leasing Agent
Luxury Apartments
02.2023 - 05.2023
- Communicated effectively to potential clients
- Providing exceptional and detailed service on apartment tours
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Financial Analyst
Gary Null & Associates
12.2021 - 01.2022
- Filed taxes
- Maintained office supplies
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Customer Service
WOW Payments
05.2018 - 08.2018
- Listened attentively to potential client needs to ensure positive customer service
- Responded to telephone inquiries, providing quality service to potential customers and inquiries about the availability of products or the status of orders
- Strive for quick complaint resolution; commended by the supervisor for the ability to resolve arising issues
- Increased patient referrals with exceptional customer service and informative consultations.
- Provided excellent customer service, addressing patron needs promptly and courteously.
Direct Support Professional
QSAC
03.2025 - 05.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service
Jimmy Jazz
04.2017 - 06.2017
- Approached customers to initiate conversations and help with buying preferences
- Stocked, replenished, and organized inventory while maintaining a clean store
- Provided outstanding customer service and maintained attractive merchandise displays
- Assisted team members when necessary in handling the cash register, organizing the inventory room, and unloading merchandise
- Achieved individual sales goals and customer service goals.
- Improved customer service by projecting friendly and knowledgeable attitude.
Delivery Driver
Grand Cafe
06.2014 - 02.2015
- Courteously greeted customers and efficiently processed transactions within busy, fast-work
- Cleaned tables, operated the computer for orders, and handed flyers
- Assisted with cleaning vegetables, cleaning glass windows and doors
Education
Bachelor of Science - Business Management
Keuka College
Keuka Park, NY05.2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
Timeline
QSAC Office Manager
QSAC
05.2025 - Current
Direct Support Professional
QSAC
03.2025 - 05.2025
Delivery Driver
Amazon
06.2023 - 08.2023
Leasing Agent
Luxury Apartments
02.2023 - 05.2023
School Aide
Whin Music Community Charter School
09.2022 - 06.2023
Financial Analyst
Gary Null & Associates
12.2021 - 01.2022
Customer Service
WOW Payments
05.2018 - 08.2018
Customer Service
Jimmy Jazz
04.2017 - 06.2017
Delivery Driver
Grand Cafe
06.2014 - 02.2015
Bachelor of Science - Business Management
Keuka College
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