Jonas Diaz
Anaheim,CA
Summary
Hospitality professional with focus on maintaining cleanliness and providing exceptional service. Proven ability to enhance guest satisfaction through meticulous upkeep of public areas. Known for strong team collaboration and adaptability, ensuring seamless operations and high standards. Skilled in time management and problem-solving, valued for reliability and dedication.
Overview
9
9
years of professional experience
Work History
Guest Show Operations Lead and Trainer
Disneyland Resort
Anaheim
12.2021 - Current
- Maintained cleanliness and presentation standards in a high-traffic guest environment, ensuring public areas remained safe, organized, and visually appealing.
- Manage conflict resolution processes, fostering a positive work environment for Cast Members.
- Partner between Stage Management and Working Leads to foster an inclusive environment, and provide support in a dynamic, engaging, and positive manner.
- Implement new initiatives to improve the Guest’s experience in the ways they travel throughout the Resort during peak hours.
- Lead, train, and support a group of up to 30 Cast Members from different lines of business daily, to exceed our Guest’s expectations while experiencing the Resort’s entertainment offerings.
Attractions Cast Member
Adventureland/Main Street Attractions
Anaheim
10.2017 - Current
- Enhance Guest’s experience through storytelling, while maintaining safety and efficiency as a top priority.
- Complete opening/closing checklists to ensure the Attraction is able to run safely with Guests onboard.
- Monitored attraction performance metrics to identify trends and recommend enhancements for Guest satisfaction.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Assistant Manager
Domino’s Pizza
Orange
02.2017 - 11.2018
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Recorded inventory for the store’s day to day necessities.
- Resolved any customer conflict with their experience and found solutions to exceed their needs.
Education
High School Diploma -
Orange High School
Orange, CA06.2017
Skills
- Guest Service & Hospitality
- Ability to Work Independently
- Time Management
- Conflict Resolution
- Flexibility
- Interpersonal communication
- Fast-paced Environment Experience
- Operational Efficiency
Languages
English
Spanish
Timeline
Guest Show Operations Lead and Trainer
Disneyland Resort
12.2021 - Current
Attractions Cast Member
Adventureland/Main Street Attractions
10.2017 - Current
Assistant Manager
Domino’s Pizza
02.2017 - 11.2018
High School Diploma -
Orange High School