Jonas Edouard
Baytown
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in order processing and technical support. Expert in relationship management and process improvement, I enhanced customer satisfaction by identifying and implementing effective service strategies. Committed to delivering exceptional service and fostering positive customer interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
Baytown
04.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Arts - Nursing Science
Lee College
Baytown, TX05-2027
GED -
GED
Baytown, TX11-2023
Skills
- Order processing and technical support
- Customer analytics and product knowledge
- Process improvement strategies
- Relationship management
Languages
English
Professional
Haitian Creole
Professional
Timeline
Customer Service Representative
Home Depot
04.2024 - Current
Associate of Arts - Nursing Science
Lee College
GED -
GED
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Joel AmayaJoel Amaya
Electrician Top Helper at M&D ElectricalElectrician Top Helper at M&D Electrical