Jonas Franca
Orlando,FL
Summary
My name is Jonas and I am a motivated and adaptable professional with strong conversational skills. I strive to commit myself to personal growth and creating a positive atmosphere that inspires others on a daily basis. I am also well known for maintaining passion and admiration in all new and old endeavors.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Lockbusters Escape Game
Orlando, FL
06.2022 - Current
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the department and implemented necessary changes.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted customers with product selection when needed.
- Monitored staff performance to ensure quality standards were met.
- Resolved conflicts between staff members in a timely manner.
- Educated and counseled all team members
Shift Manager
Walgreens
Orlando, FL
02.2023 - 11.2023
- Resolved conflicts between employees or customers in a professional manner.
- Resolved staff conflicts professionally.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Organized special events such as holiday sales or promotional campaigns.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Team Leader
Pollo Tropical
Orlando, FL
02.2019 - 05.2022
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Managed peak traffic periods effectively
- Provided personalized training and delegated responsibilities to associates according to their abilities.
Education
Associate of Arts - Business
Valencia College
Orlando, FL08-2026
High School Diploma -
Econ River High School
Orlando09-2023
Skills
- Schedule Management
- Customer-Oriented
- Safety reviews
- Inventory Control
- Labor and food cost control
- Workplace Safety
- Employee Training
- Consulting
- Financial Management
- Cash handling ability
- Safety understanding
- Continuous Improvement
Timeline
Shift Manager
Walgreens
02.2023 - 11.2023
Shift Supervisor
Lockbusters Escape Game
06.2022 - Current
Team Leader
Pollo Tropical
02.2019 - 05.2022
Associate of Arts - Business
Valencia College
High School Diploma -
Econ River High School
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