Jonas Rutledge
Bradenton
Summary
Versatile IT Manager with a proven track record at Rowlett Middle Academy, excelling in network administration and fostering team development. Achieved significant operational improvements and cost savings through innovative IT solutions. Known for exceptional communication skills and project leadership, consistently enhancing user satisfaction and team efficiency.
Overview
11
11
years of professional experience
Work History
IT Manager
Rowlett Middle Academy
08.2018 - 02.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
Bursar Assistant
State College of Florida
08.2016 - 08.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Assistant Manager
Jimmy Johns Gourmet Subs
01.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Associate of Applied Science - Information Technology
State College of Florida
Bradenton, FL05-2018
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- Application support
- User support
- Project leadership
- Excellent communication
- Teamwork
Timeline
IT Manager
Rowlett Middle Academy
08.2018 - 02.2025
Bursar Assistant
State College of Florida
08.2016 - 08.2018
Assistant Manager
Jimmy Johns Gourmet Subs
01.2014 - 08.2016
Associate of Applied Science - Information Technology
State College of Florida
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