Jonash Salmond
Union City,GA
Summary
Highly motivated and committed Medical Assistant/ Medical Biller with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Billing Assistant/Patient Care Technician
DaVita
Fayetteville, GA
03.2022 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Verified appropriate lab couriers picked up collected lab specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Certified Medical Assistant/Insurance Billing Clerk
Personal Touch Medical Center
Fairburn, GA
02.2019 - 07.2019
- Created improved filing system to maintain secure client data.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ordered and prepared reagents and supplies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified appropriate lab couriers picked up collected lab specimens.
Customer Service Representative
VXI
College Park, GA
06.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Party With Us, LLC
Chesapeake, VA
01.2010 - 12.2015
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors to purchase and set up equipment and services.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
CMA, RMA - Healthcare
United Education Institute
Morrow, GA01.2019
Skills
- Medical Supply Monitoring
- Treatment Room Preparation
- Social Perceptiveness
- Updating Medical Records
- Diagnostic Testing
- Recording Vital Signs
- Completing Insurance Forms
- Problem Anticipation and Resolution
- Patient Relations
- Records Transfers
- Medical Assistance
- Efficiency Improvement
- HIPAA Compliance
- Documentation Procedures Expertise
- Account Updates
- Electronic Charting
- Professional Bedside Manner
- Medical Billing
- Coordinating Charts
- Monitoring Patient Progress
- EMR Systems
- Insurance Claims
- Medical History Collection
- Medical Procedures Understanding
- Patient Data Gathering
- Phlebotomy Functions
Certification
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
Timeline
Medical Billing Assistant/Patient Care Technician
DaVita
03.2022 - Current
Certified Medical Assistant/Insurance Billing Clerk
Personal Touch Medical Center
02.2019 - 07.2019
Customer Service Representative
VXI
06.2016 - 03.2018
Administrative Assistant
Party With Us, LLC
01.2010 - 12.2015
CMA, RMA - Healthcare
United Education Institute
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