Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonatan Renteria

Vancouver

Summary

Dynamic customer service professional with a strong work ethic and extensive product knowledge, honed at Fred Meyer. Proven ability to foster customer loyalty through exceptional service and effective ID verification. Recognized for maintaining cleanliness and organization while efficiently operating POS systems, ensuring a positive shopping experience.

Overview

8
8
years of professional experience

Work History

Fuel Station Attendant/Retail Sales Associate

Fred Meyer
04.2024 - Current
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
  • Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
  • Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
  • Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.

Budtender /Production Lead

The New Amsterdam
04.2021 - 04.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flower, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Weighed, prepared and packaged different types of products.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
  • Packaged regulated products in appropriate exit containers.
  • Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Customer Service Representative/Production Worker

ARC Document Solutions, Printing
03.2017 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Woodland Highschool
Woodland, WA

Skills

  • Product knowledge familiarity
  • Strong work ethic
  • Cleanliness and organization
  • Patience and empathy
  • Cross-training versatility
  • Self-motivation and initiative
  • POS system operation
  • Customer service
  • ID verification
  • Friendly and outgoing
  • Operating cash register

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fuel Station Attendant/Retail Sales Associate

Fred Meyer
04.2024 - Current

Budtender /Production Lead

The New Amsterdam
04.2021 - 04.2024

Customer Service Representative/Production Worker

ARC Document Solutions, Printing
03.2017 - 04.2022

Woodland Highschool

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