Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonatha D Cooke

Charlotte,NC

Summary

Results-driven operations professional with expertise in customer relationship management, process improvement, and problem solving. Proven ability to enhance workflow efficiency and maintain accuracy in data management.

Overview

27
27
years of professional experience

Work History

Operations Clerk

Anixter Inc.
Charlotte, North Carolina
09.2021 - 06.2025
  • Collaborated with team members to enhance workflow efficiency in the facility.
  • Investigated discrepancies between customer orders and actual deliveries received.
  • Assisted in training new employees on company policies and procedures.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Shipping and Receiving Clerk

United Rentals
Charlotte, NC
05.2011 - 05.2020
  • Trained new staff on safety protocols and operational procedures.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Monitored merchandise received and shipped from facility in computer system.

Customer Service Manager

Bilo Grocery
Charlotte, North Carolina
07.1998 - 04.2009
  • Resolved customer complaints through effective communication techniques.
  • Conducted regular assessments of customer service processes for improvement.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Education

Bachelor of Arts - Business Administration And Management

Strayer University
Charlotte, NC
09-2009

Skills

  • Customer relationship management
  • Process improvement
  • Problem solving
  • Effective communication
  • Attention to detail
  • Team collaboration

Timeline

Operations Clerk

Anixter Inc.
09.2021 - 06.2025

Shipping and Receiving Clerk

United Rentals
05.2011 - 05.2020

Customer Service Manager

Bilo Grocery
07.1998 - 04.2009

Bachelor of Arts - Business Administration And Management

Strayer University

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