Jonatha (J.B.) Cravens
Ellinger,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
26
26
years of professional experience
Work History
Store Manager
FLC Holdings, LLC
03.2009 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Trained and mentored staff to improve service quality and operational efficiency.
- Managed inventory control processes, reducing stock discrepancies through accurate tracking.
- Developed and managed the stores budget, presented monthly and quarterly financial to the board of directors.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Builder Superintendent
Standard Pacific Homes
01.2004 - 02.2009
- Supervised construction projects, ensuring adherence to safety regulations and quality standards.
- Coordinated with subcontractors and suppliers to streamline building processes and improve project timelines.
- Implemented process improvements that enhanced workflow efficiency and reduced material waste.
- Trained and mentored junior builders on best practices in construction techniques and safety protocols.
- Conducted regular inspections to ensure compliance with building codes and project specifications.
Assistant Superintendent
Centex Homes
09.1999 - 12.2003
- Led project management initiatives, ensuring timely completion of residential developments.
- Streamlined construction processes, enhancing operational efficiency across multiple projects.
- Coordinated with subcontractors and vendors, optimizing resource allocation and scheduling.
- Evaluated subcontractor performance regularly, providing constructive feedback for continuous improvement in service delivery standards.
- Communicated and documented expectations to subcontractors during weekly meetings.
Education
High School Diploma -
Columbus High School
Columbus, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Operations management
Timeline
Store Manager
FLC Holdings, LLC
03.2009 - Current
Builder Superintendent
Standard Pacific Homes
01.2004 - 02.2009
Assistant Superintendent
Centex Homes
09.1999 - 12.2003
High School Diploma -
Columbus High School