Jonathan Costa
Service Technician
Oakland,CA
Summary
Service Technician with 5 years of experience in the field. Possesses strong knowledge of electrical, plumbing, construction, and washer & dryer units. Highly skilled in troubleshooting and repairing a variety of complex issues. Passionate about providing excellent customer service and finding efficient solutions, as well as learning new skills.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Maintenance Tech II
Holland Partner Group
05.2023 - Current
- Manage turnover process for high-rise residential units.
- Coordinating with painters, cleaners, and other vendors to ensure timely readiness for new residents.
- Utilize Yardi and Leonardo 247 for efficient scheduling and management tasks.
- Maintain physical upkeep of property.
- Filled in for coworkers at sister properties.
- Complete work orders in timely manor.
- Conduct weekly inspections of fire systems and backup generator to ensure safety of residents.
- Respond to emergency calls outside of scheduled work hours.
- Proficient in diagnosing and repairing appliances including garbage disposals, washers, dryers, and dishwashers, ensuring optimal functionality.
- Assume managerial responsibilities in overseeing team operations and fostering collaborative work environment.
- Demonstrate rapid learning capabilities and adaptability to new challenges.
Service Technician
B-Tek Construction/EquipTech Services
10.2018 - 05.2023
- Conduct electrical, plumbing, and construction repairs on various appliances
- Troubleshoot and diagnose problems with washer and dryer units
- Perform preventative maintenance on equipment to ensure longevity and optimal performance
- Communicate with customers to provide updates on repair status and offer recommendations for future maintenance
- Installation of appliances such as commercial and residential washers, dryers, and water heaters
- Maintain accurate records of service calls and repairs completed
- Conducted repairs on electrical and plumbing systems for commercial and residential customers
- Installed and maintained various types of appliances
- Responded to emergency repair calls and provided prompt and efficient solutions
- Assisted with the training of new technicians on company procedures and policies
- Developed strong relationships with customers through exceptional customer service
Skills
Electrical knowledge
Plumbing knowledge
Washer and Dryer knowledge
Construction knowledge
Water heater knowledge including waterlines, gas lines, and air
HVAC
Troubleshooting and problem-solving abilities
Strong communication skills
Customer service skills
Attention to detail
Always excited to learn new skills
Ability to work independently and as part of a team
Yardi and Leonardo 247 Proficiency
Scheduling and Coordination
Timeline
Maintenance Tech II
Holland Partner Group
05.2023 - Current
Service Technician
B-Tek Construction/EquipTech Services
10.2018 - 05.2023