Jonathan Aaron Hurtado
Nashville
Summary
Dynamic hospitality professional with proven expertise in customer service and hospitality service, demonstrated at renowned establishments like Church and Union. Excelled in high-pressure situations, significantly enhancing customer satisfaction through meticulous attention to detail and effective teamwork. Skilled in multitasking and fostering positive guest experiences, ready to bring a friendly attitude and a willingness to learn to your team.
Overview
2
2
years of professional experience
Work History
Server Assistant
Church and Union
11.2023 - 01.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Host
Gaylord Opryland Resort & Convention Center
09.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Food Runner
The Westin Hotel
03.2023 - 11.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor of Administrative Studies -
Universidad Externado De Colombia
Colombia11-2014
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Hospitality service expertise
Languages
English
Full Professional
Timeline
Host
Gaylord Opryland Resort & Convention Center
09.2024 - 12.2024
Server Assistant
Church and Union
11.2023 - 01.2025
Food Runner
The Westin Hotel
03.2023 - 11.2023
Bachelor of Administrative Studies -
Universidad Externado De Colombia
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