Jonathan Adams
Richmond,KY
Summary
Results-driven professional with extensive experience in banking and customer service. Known for strong leadership and planning skills, successfully executed growth strategies that enhanced market presence and elevated customer satisfaction metrics.
Overview
21
21
years of professional experience
Work History
Madison County Market President
Citizens Bank
Berea, KY
10.2005 - Current
- Developed and executed strategic growth initiatives to enhance market presence and profitability.
- Led cross-functional teams to improve operational efficiency and customer satisfaction metrics.
- Mentored junior staff members, enhancing team capabilities and knowledge sharing across departments.
- Fostered a culture of continuous improvement among employees by monitoring performance metrics and encouraging cross-functional collaboration efforts.
- Negotiated loan terms to provide favorable outcomes for both customers and Bank.
- Developed and maintained relationships with customers and colleagues.
Lender
Berea National Bank
Berea, KY
10.2004 - 10.2005
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Assisted customers in understanding loan products and navigating application processes.
- Developed and maintained relationships with clients to ensure ongoing satisfaction and loyalty.
Education
Bachelor of Science - Agriculture Education
University of Kentucky
Banking
The Graduate School of Banking
Louisiana State University 06-2013
Skills
- Teamwork
- Customer service
- Excellent communication
- Planning and coordination
- Loan processing
Timeline
Madison County Market President
Citizens Bank
10.2005 - Current
Lender
Berea National Bank
10.2004 - 10.2005
Bachelor of Science - Agriculture Education
University of Kentucky
Banking
The Graduate School of Banking