Jonathan Adorno
Agawam,MA
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Always going above and beyond in every aspect of life, Takes pride in always acquiring new skills and self development, to further usefulness in any job. With my strong work ethics I'm always first one in last one out with an amazing attention to details. No job is too small and lead by example. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Multi-unit Operations Manager
HMSHost
10.2018 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Worked closely with multiple groups to ensure restaurant was on track from Concept stage to eventual executions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Opened a new Full service Fine dining restaurant, Trade
- Have trained 2 General Managers and 15 FOH&BOH supervisors
- Excel at cutting costs and increased optimization for better workflow, which helps improve guest and employee satisfaction.
- Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
FOH Manager
Coje management
10.2017 - 10.2018
- Handles day to day operations including team building and management
- Responsibility includes payroll inventory and team build through daily team meetings.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
General Manager
Limelight Stage and Studios
06.2011 - 10.2017
- Contact with Vendor, product selection and purchase
- Manage and book all venue entertainment, help book corporate parties and events.
- Employee recruit and management.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Bachelor of Science in Business -
University of Massachusetts
Amherst, MA05.2010
Skills
- Training & Development
- Leadership Development
- Event Planning
- Profit & Loss
- Restaurant Management
- Strategic Planning
- Recruiting
- Budgeting
- Customer Service
- Bartending
- Forecasting
- Supervising Experience
- Conflict Management
- Organizational Skills
- POS
- Communication Skills
- Operational Efficiency
- Sales Growth
- Staff Development
- Team Leadership
Certification
- TIPS
- ServSafe Manager
- Bartender License
- Food Handler Certification
Additional Information
I am able to speak Spanish, English, and Chinese at high levels
Timeline
Multi-unit Operations Manager
HMSHost
10.2018 - 05.2024
FOH Manager
Coje management
10.2017 - 10.2018
General Manager
Limelight Stage and Studios
06.2011 - 10.2017
Bachelor of Science in Business -
University of Massachusetts