Jonathan Akers
Summary
Proven leader in automotive sales, adept at driving revenue growth and profitability improvement at Fitzgerald Auto Mall and Buchanan Automotive Group. Excelled in team development and sales operations, consistently exceeding 100 car sales monthly. Skilled in leveraging technology like CRM for strategic advantage, demonstrating exceptional leadership and sales development wisdom.
Overview
20
20
years of professional experience
Work History
Automotive-general-sales-manager
Fitzgerald Auto Mall
2023.11 - 2024.07
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Upheld company policies and implemented standards fairly.
- Expert experience with many programs including V-Auto, Route One, DealerTrack, Vin Solutions and others
- Experienced at auction purchase and wholesale acquisitions
- Managed an inventory of over 200 used car vehicles and had consistent 100 plus car sales each month
Used Car Sales Manager
Fitzgerald Auto Mall
2015.01 - 2023.11
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Streamlined internal processes to improve efficiency in daily workflow and increase overall productivity levels.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
Sales Manager
Buchanan Automotive Group
2010.02 - 2015.01
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
- Optimized showroom layout for maximum visual appeal while also allowing easy navigation for potential buyers browsing available vehicles.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
Automotive Sales Associate
Buchanan Automotive Group
2004.06 - 2010.02
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
Education
Certificate Program - Sales, Internet, Finance, Sub-prime Management
College of Automotive Management
Costa Mesa, CAHigh School Diploma -
Chambersburg Area Senior High School
Chambersburg, PASkills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Budgeting and finance
- Price Structuring
- Sales Leadership
- Profitability improvement
- Revenue Generation
- Sales operations
Accomplishments
- Earned master certified Cadillac excellence
- Chrysler certified
- Numerous salesman of the month awards
Timeline
Automotive-general-sales-manager
Fitzgerald Auto Mall
2023.11 - 2024.07
Used Car Sales Manager
Fitzgerald Auto Mall
2015.01 - 2023.11
Sales Manager
Buchanan Automotive Group
2010.02 - 2015.01
Automotive Sales Associate
Buchanan Automotive Group
2004.06 - 2010.02
Certificate Program - Sales, Internet, Finance, Sub-prime Management
College of Automotive Management
High School Diploma -
Chambersburg Area Senior High School
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