JONATHAN ALEXANDER
Lehi
Summary
Seasoned Program and Project Manager who enjoys working with developers and clients. Experienced with Agile, Scrum, Kanban and Waterfall methodologies. I have a lot of experience working directly with clients to understand their requirements. At Willis Towers Watson my Program was to lead the rebuild of a Medicare Marketplace website that resulted in online enrollments going from 4% in 2017 to 51% in 2022. My program consisted of 8 cross functional teams of 12 people each with an annual budget of $10 million. At eBay the largest project I managed was leading the development and deployment of 2 Factor Authentication globally.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder and CEO
Food Trailers Utah
12.2020 - Current
- Increased Revenue from $65k in 2021 to over $400k in 2024
- Project Management of each Build to Deliver On Time with Quality
- Managed end to end build of Food Trucks / Food Trailers consisting of Propane Contractors, Plumbing Contractors, Fire Suppression Contractors, Vinyl Wrap Installers, Electricians and Multiple Employees of the Company
- Managed Sales, Marketing and all customer relationships
Associate Director of Technology Delivery
Willis Towers Watson
12.2017 - 04.2022
- Led Rebuild of Medicare Marketplace website leading to growth in online enrollments from 4% in 2017 to 51% in 2022.
- Program consisted of 8 cross functional Teams of 12 people each with an annual budget of $10 million dollars.
- Technical Program and Project Management including Agile, Kanban, Scrum and Waterfall Methodologies.
- Coordinated yearly Roadmap project planning process.
Program Manager
iSolved HCM
05.2017 - 12.2017
- Managed Client relationships for online payroll website
Product Project Manager
eBay
05.2015 - 01.2017
- Led development and deployment of 2 Factor Authentication solution world wide for eBay employees
Implementation Project Manager
Staywell
07.2013 - 05.2015
- Organize all aspects of program development for employee health benefits website.
- Interfaced directly with clients to integrate their requirements.
- Improved sales and retained customers by implementing content portals and info button solutions, in partnership with account managers and sales.
National Accounts Implementation Configuration Analyst
ADP
02.2010 - 07.2013
- Took charge of implementing websites for employee benefits enrollments for ADP clients.
- Supervised a team of configuration analysts in India.
Education
Bachelor of Arts - Communications
University of Utah
Salt Lake City, UT01.2009
Skills
- Technology Leadership
- Program and Project Management
- Data Driven Roadmap Planning
- Executive Stakeholder Management
- Risk and Issue Management
- Business Development
- Talent Acquisition and Retention
- Power BI
- Microsoft Project
- JIRA
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
Accomplishments
- As Founder and CEO increased Revenue from $65k in 2021 to over $400k in 2024.
- As Associate Director of Technology Delivery my program consisted of eight cross functional Teams (Team Manager, Product Manager, Development, UX, QA, SDET, Architects and Site Reliability Engineers) of 12 people each with an annual budget of $10 million.
- As Associate Director of Technology Delivery increased online enrollments on Medicare Website from 4% in 2017 to 51% in 2022.
- At eBay managed a large Project implementing 2 Factor Authentication for employees and tools globally.
Certification
- Certified Scrum Master (CSM): 2017 Scrum Alliance, Westminster, CO
- Project Management Professional Certificate: 2011 Project Management Institute (PMI), Newtown Square, PA
- Fundamentals of Payroll Certificate, American Payroll Association, San Antonio, TX
- “Delivering Stellar Service” Certificate, ADP, Salt Lake City, UT
Timeline
Founder and CEO
Food Trailers Utah
12.2020 - Current
Associate Director of Technology Delivery
Willis Towers Watson
12.2017 - 04.2022
Program Manager
iSolved HCM
05.2017 - 12.2017
Product Project Manager
eBay
05.2015 - 01.2017
Implementation Project Manager
Staywell
07.2013 - 05.2015
National Accounts Implementation Configuration Analyst
ADP
02.2010 - 07.2013
Bachelor of Arts - Communications
University of Utah