Jonathan Allen
Pawtucket,RI
Summary
Proven track record of over 20 years in customer service, specializing in finance, telecommunications, and direct client engagement. Complemented by three years of manufacturing and security experience from military service. Open to relocation and authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Certified Appliance Parts
07.2021 - Current
- Coordinated inventory management and processing of Wolf and Sub-Zero parts during shipping and receiving activities.
- Provided expert support through phone interactions, addressing inquiries from customers and dealers regarding parts for Sub-Zero and Wolf appliances.
- Oversaw the processing of purchase orders and ensured accurate order fulfillment through Great Plains software.
Wakefield/ Customer Service Manager
Wakefield Fireplace
09.2019 - 07.2021
- Achieved timely scheduling of service calls for new and existing customers, enhancing customer satisfaction. Improved collections efficiency through proactive communication. Increased customer awareness of fireplace inserts and stoves, including gas, pellet, and wood options. Streamlined inventory intake processes to ensure availability of products.
Technical Assistant
Verizon Wireless - A Wireless Premium Retailer
04.2017 - 08.2019
- Resolved customer technical issues with devices, enhancing user satisfaction. Streamlined account evaluations and executed phone upgrades, contributing to improved customer retention. Increased product awareness through effective promotion of store offerings.
Customer Service Representative
Petro Home Services
01.2016 - 04.2017
- Assisted customers in selecting optimal solutions for home heating needs to enhance comfort and efficiency.
- Addressed customer inquiries and challenges efficiently to support service excellence.
- Facilitated service plan renewals and introduced new services to meet evolving client needs.
DCP-counselor
Devereux Foundation
03.2015 - 01.2016
- Facilitated safety and guidance for at-risk youth exhibiting diverse behavioral challenges in a group home environment.
- Facilitated client transportation to school, medical appointments, and family visits to support overall treatment plans.
Technical Support Specialist
Amazing Charts
01.2013 - 01.2015
- Executed software installations and performed upgrades to ensure optimal functionality of electronic health records systems.
- Led technical support initiatives through online and telephone communication to resolve client software challenges. Fostered a collaborative environment to improve client satisfaction and software usability.
Parts Specialist
Clarke Distribution
01.2011 - 01.2012
- Shipped and receiving of Wolf and Sub-Zero parts
- Took phone calls from customers and dealers looking to purchase parts for their Sub-Zero and Wolf appliances
- Processed orders, purchase orders using Great Plains software.
Customer Service Representative
TruGreen Lawn Care
01.2011 - 01.2011
- Service accounts, problem solving with customer's accounts
- Assisted with accounts receivable, collections, customer follow up in regards to customer's lawn services
- Update customer files; do not call lists, cancellations, refunds
- Help create sales leads for the sales department and service technicians
Customer Service Representative
Citizens Bank
01.2009 - 01.2010
- Provide online banking services and assist customers in establishing and navigating online banking.
- Service accounts and provide troubleshooting and resolution to issues that arise.
- Develop sales leads and create referrals to increase awareness of company products and services.
- Consistently receive outstanding reviews from customers and management for outstanding service.
- Maintain up to date training and knowledge of all company procedures and policies.
Education
Business Management Technology (Associate) - undefined
New England Institute of Technology
Warwick, RI01.2011
Office Information Systems (Certificate) - undefined
Sawyer School
Warwick, RI09.2002
Skills
Dynamics GP expertise
Certification
Driver's License
Military Service
- Branch: Army
- Service Country: United States
- Rank: E-4
- January 1998 to January 2001
- MOS was 63H which is a tank mechanic. Stationed in Germany with two deployments to Kosovo.
Additional Information
- SUMMARY OF SKILLS
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook, Great Plains
- Excellent typist with high level of accuracy
- Outstanding customer service and follow through skills
- Over 6 years of successful sales experience with a consistent record of meeting and exceeding goals and targets
- Broad training and experience in a variety of environments including: banking, mortgage, retail sales, technical support, go to assist and sql 2005&2012 and HL7 files
- Knowledgeable in Office Administration including: inventory, reports, and ensuring smooth daily operations
- Dynamic, driven employee with track record of customer service and company loyalty
Timeline
Inside Sales Representative
Certified Appliance Parts
07.2021 - Current
Wakefield/ Customer Service Manager
Wakefield Fireplace
09.2019 - 07.2021
Technical Assistant
Verizon Wireless - A Wireless Premium Retailer
04.2017 - 08.2019
Customer Service Representative
Petro Home Services
01.2016 - 04.2017
DCP-counselor
Devereux Foundation
03.2015 - 01.2016
Technical Support Specialist
Amazing Charts
01.2013 - 01.2015
Parts Specialist
Clarke Distribution
01.2011 - 01.2012
Customer Service Representative
TruGreen Lawn Care
01.2011 - 01.2011
Customer Service Representative
Citizens Bank
01.2009 - 01.2010
Business Management Technology (Associate) - undefined
New England Institute of Technology
Office Information Systems (Certificate) - undefined
Sawyer School