Jonathan Allieu
Portage ,IN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Project management: Led a team of 10 plus to complete a project two weeks ahead of schedule, resulting in a 15% increase in client satisfaction.
- Empathy: Developed and implemented an empathy-driven customer support program, resulting in a 20% increase in customer satisfaction scores.
Overview
1
1
Certification
7
7
years of professional experience
Work History
2nd Shift Coordinator/MSI
Nexus
06.2024 - Current
- Provide great Customer service
- Managed communication between clients and staff to ensure service delivery.
- Developed training materials for new hires to enhance onboarding experience.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed additional duties as assigned by management.
- Scheduled shifts for employees based on labor needs and individual availability.
- Communicated effectively with management regarding any changes or updates that needed to be implemented.
Quality Control Lead
Quality Snack Foods Inc
09.2022 - 05.2024
- Led quality assurance initiatives to enhance product consistency and safety standards.
- Developed and implemented inspection protocols to identify and resolve production issues.
- Trained and mentored team members on quality control processes and best practices.
- Analyzed production data to identify trends, leading to process improvements.
- Conducted thorough inspections of raw materials, finished products, and processing environments to maintain quality standards.
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Evaluated recipe proposals to assess plans and identify ingredient issues.
- Increased customer service ratings through personable service.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
Area Supervisor
ResCare
01.2019 - 03.2023
- Supervises the provision of assistance to person(s) served in order to promote their physical, social, and psychological well-being, including that staff interactions with person(s) served promotes the rights of the person(s) served to achieve an enhanced quality of life.
- Ensures that each person served has an activity schedule developed and implemented and monitors and ensures staff follows procedures to promote optimum health care and behavior supports, including the implementation of services outlined in person(s) served service plan, and staff training.
- Monitors and ensures staff completes all documentation as required to ensure quality services.
- Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines.
- Responsible for client funds, receipts and proper documentation.
- Ensures that staff are deployed appropriately, and that staffing ratios are in compliance with regulatory and service plan requirements.
- Ensures schedules are prepared and posted in a timely manner, and efficiently utilizes staff.
- Conducts timely performance reviews and conducts staff counseling and corrective actions including work Improvement plans and follow-up.
- Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports.
- Assists with the review and tracking of incident and accident reports and participates as needed with investigations involving persons served and employees at assigned service sites.
- Other duties as assigned
Education
Pharmacy Technician - Pharmacy Technician
Prairie State College
Chicago Heights, IL02.2026
High School Diploma - General Studies
St Benedict College Prep
Chicago Il07.2010
Associate Of Business Administration - Business Administration
Missouri Western State University
Saint Joseph, MOSkills
Problem-solving
Customer service
Time management
Attention to detail
Dependable and responsible
Critical thinking
Organizational skills
Decision-making
Active listening
Organization and time management
Certification
OSHA General Industry Training (Worker safety).
CPR certified.
Forklift certification
Timeline
2nd Shift Coordinator/MSI
Nexus
06.2024 - Current
Quality Control Lead
Quality Snack Foods Inc
09.2022 - 05.2024
Area Supervisor
ResCare
01.2019 - 03.2023
Associate Of Business Administration - Business Administration
Missouri Western State University
High School Diploma - General Studies
St Benedict College Prep
Pharmacy Technician - Pharmacy Technician
Prairie State College