Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Allmer

Sanford,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Body Shop Technician

collison pro
Thomson, GA
03.2023 - 10.2023
  • Cut out damaged sections of metal from vehicles using power cutting tools.
  • Welded broken parts and filled in dents to create smooth vehicle bodies.
  • Ordered tools and paint materials from suppliers to prevent item shortages.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Tested drive shafts for balance prior to re-installation into vehicles.
  • Completed [Number] daily auto body repairs with high customer satisfaction rate.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
  • Received new inventory orders and verified completeness and accuracy.
  • Performed diagnostic tests on vehicles to detect issues and root causes.
  • Repaired minor body damage such as dents, scratches, rust spots and paint chips using a variety of tools.
  • Reviewed manufacturer manuals to understand vehicle specifications and parts.
  • Filled dents with plastic filler or bondo-type materials, sanded surfaces to prepare them for painting.
  • Tested repaired electrical systems such as wiring harnesses for proper operation after installation of new parts.
  • Utilized hoists, lifts and jacks in order to safely raise vehicles off the ground during repairs.
  • Reassembled all parts after repair work was completed ensuring that all nuts bolts were securely fastened.
  • Applied protective coatings such as waxes or polishes to protect the exterior finish of vehicles.
  • Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
  • Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
  • Removed dents with hammers, suction and skilled use of dolly blocks.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Inspected brake systems for worn pads and shoes replacing them when necessary.
  • Aligned frames using hydraulic jacks and welding equipment as necessary.
  • Used buffing tools to repair dents on vehicle doors and panels.
  • Organized and maintained work areas free of potential hazards.
  • Assisted other technicians in disassembling major components such as transmissions or engines when needed.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Performed inspections and repairs on vehicles to ensure safety, reliability and performance standards were met.
  • Installed new parts such as bumpers, fenders and mirrors according to manufacturer's specifications.
  • Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
  • Refinished wheels using wheel refinishing kits according to manufacturer instructions.
  • Ordered and utilized protective equipment and respirators to promote workplace safety.
  • Replaced defective mechanical components such as radiators, water pumps, fuel tanks and exhaust systems.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.
  • Applied sealer primer coats before painting the surface with enamel or lacquer topcoat finishes.
  • Assisted with windshield, window and light replacements.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
  • Removed upholstery, door panels and interior trim components to gain access to vehicle body and frame.
  • Sanded, refinished and painted car bodies to improve appearance and overall value.
  • Replaced damaged car fenders, grills and panels.
  • Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Recognized by management for providing exceptional customer service.

Final Stage Inspector

andrew and smith
Elberton, GA
12.2022 - 02.2023
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Trained new employees on proper use of inspection equipment and techniques.
  • Recommended improvement measures to production process to meet quality control standards.
  • Attended daily meetings with production staff members to review current status of products being inspected.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
  • Managed special projects related to enhancing existing quality control systems or implementing new ones.
  • Participated in root cause analysis investigations related to process or product issues.
  • Monitored inventory levels of consumable items needed for testing purposes such as test fixtures, gauges.
  • Read blueprints and manuals to determine test procedures or adjustment methods.
  • Completed non-destructive tests and conducted continuous inspections.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Calibrated products to match design and operational specifications.
  • Assisted other departments with troubleshooting complex problems related to product quality assurance issues.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Provided technical support for internal customers concerning product specifications, tolerances.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Identified non-conforming materials and reported discrepancies to appropriate personnel.
  • Investigated customer complaints regarding quality issues and developed corrective action plans as necessary.
  • Developed test plans for new products according to customer requirements and industry standards.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Ensured that all equipment used in the inspection process was properly calibrated and maintained regularly.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Maintained records of inspection results in accordance with company policies and procedures.
  • Repaired malfunctions, reassembled items and performed final tests.
  • Inspected and repaired products to meet project expectations.
  • Performed visual and dimensional inspections of manufactured parts using precision measuring tools.
  • Noted changes during testing in project documentation.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Supported management in developing effective strategies for improving overall quality performance.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Documented corrective actions taken when non-conformances were identified during inspections.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Analyzed data from inspection activities to assess the effectiveness of quality control measures.
  • Provided safety information to contractors, engineers, or test equipment operators.
  • Recommended essential corrective actions based on test results.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Made adjustments to equipment or calibrated instruments to required tolerances.
  • Administered competency tests to determine engineers or operators are qualified to use equipment.
  • Inspected product components to ensure compliance with customer specifications and industry standards.
  • Positioned components, parts or materials for testing.
  • Selected samples for use as test models.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Marked materials with grade or acceptance status.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Provided feedback on inspection findings to production teams in order to ensure continuous improvement initiatives were implemented effectively.
  • Reviewed production paperwork for accuracy, completeness, and conformance to established procedures.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Checked software programs for usability, functionality and design issues.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
Lavonia, GA
09.2022 - 01.2023
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Maintained inventory by checking merchandise to determine levels.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coached and developed store associates through formal and informal interactions.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Recognized by management for providing exceptional customer service.

Main Boss

wolfpack services
Sanford, CO
04.2018 - 10.2022
  • Managed daily operations of recreational facilities.
  • Completed and maintained time and attendance forms and inventory lists.
  • Developed strategies to improve operational efficiency while reducing costs associated with running a successful camp business.
  • Documented individual progress toward meeting treatment goals.
  • Ensured that all necessary materials were on-site prior to arrival of personnel and guests.
  • Assisted in the recruitment process by interviewing prospective candidates for open positions within the camp setting.
  • Administered disciplinary action when necessary in accordance with company policy.
  • Prepared weekly reports detailing progress made at the campsite.
  • Monitored the maintenance and repair of all equipment, buildings, vehicles, and other facilities.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Conducted regular inspections of camp sites to identify potential hazards or areas for improvement.
  • Scheduled work shifts for employees, assigning duties as needed.
  • Evaluated recreation areas, facilities and services for results.
  • Conducted training sessions for new hires on proper safety procedures related to their job duties.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Oversaw design, construction and upkeep of recreation facilities and areas.
  • Tracked inventory levels of food, fuel, and other supplies used by campers and staff.
  • Maintained accurate records of financial transactions related to camp operations.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
  • Organized recreational activities such as hikes, fishing trips, group sports tournaments, to promote camaraderie among staff members.
  • Developed and maintained a positive working relationship with local agencies.
  • Conferred with management to discuss and resolve participant complaints.
  • Supervised and coordinated work activities of personnel.
  • Investigated complaints from customers regarding unsatisfactory service or products provided by the organization.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Coordinated transportation needs for staff, visitors, and supplies.
  • Administered first aid and notified emergency medical personnel.
  • Mentored junior staff members on how to properly perform their assigned tasks.
  • Worked closely with vendors and suppliers in order to secure competitive pricing on goods purchased by the organization.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Implemented emergency preparedness plans in case of natural disasters or other emergencies.
  • Directed aquatics, gymnastics, or performing arts.
  • Resolved conflicts between staff members or customers in a timely manner.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Supervised daily activities of camp personnel, ensuring safety and compliance with established policies.
  • Managed payroll system for camp workers and tracked vacation time accrued by each employee.
  • Responded promptly to customer inquiries regarding camping services offered by the organization.
  • Identified needs of customers promptly and efficiently.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.

Cook

Ninos Mexican Restaurant
Monte Vista, CO
12.2021 - 09.2022
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Made meals in accordance with company standards and requirements.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Distributed food to service staff for prompt delivery to customers.
  • Set up work stations prior to opening to minimize prep time.
  • Checked completed orders for correct quantity and quality.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Managed portion control using correct utensils during preparation and plating.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Replenished food items from inventory and rotated ingredients.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Checked quality of food products to meet high standards.
  • Adhered to food safety standards when storing and preparing foods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Used standardized recipes and other instructions to prepare food.
  • Executed proper techniques when preparing menu item ingredients.
  • Grilled and deep fried various foods from meats to potatoes.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Received and stored food and supplies.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Organized storage areas for efficient usage of space.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Manager

Little Caesars Pizza
Alamosa, CO
08.2021 - 11.2021
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Served as a liaison between staff members and senior management personnel.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Produced thorough, accurate and timely reports of project activities.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Recruited and trained new employees to meet job requirements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established processes for monitoring customer satisfaction levels.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated daily tasks to team members to optimize group productivity.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created reports on sales trends, inventory levels, and financial data.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Ensured compliance with safety regulations and company policies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained up-to-date knowledge of company products and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed inventory audits to identify losses and project demand.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Head Chef

vals mex
Manassa , CO
06.2021 - 08.2021
  • Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Resolved conflicts between kitchen staff members in a professional manner.
  • Addressed customer complaints promptly and professionally while maintaining high standards of customer service.
  • Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Monitored quality, presentation and quantities of plated food across line.
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Supervised the preparation of meals according to customer orders in a timely manner.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Established portion control guidelines to reduce waste and maximize profits.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Dishwasher/Line Cook

IHOP
Alamosa, CO
02.2019 - 05.2021
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Replenished soap dispensers with detergent when necessary.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Organized trays with cutlery prior to serving meals to customers.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Line Chef

Dos Hermanos
Antonito, CO
01.2018 - 12.2019
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Maintained a high level of cleanliness and organization in the kitchen area at all times.
  • Performed daily maintenance tasks such as cleaning ovens, grills, stoves, fryers.
  • Performed as head chef to maintain team productivity and restaurant quality.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Plated food according to restaurant artistic guidelines to promote attractive presentation.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Monitored food stock and placed orders with suppliers when necessary.
  • Assisted in developing new recipes and menu items as requested by management.
  • Supervised food preparation staff to deliver high-quality results.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Distributed food to service staff for prompt delivery to customers.
  • Stored food items and rotated food in freezer and refrigerator.
  • Managed purchasing of supplies and ingredients for normal operations and special events.
  • Monitored food product freshness, rotated out old product, carefully stocked inventory and complied with and enforced sanitation regulations and safety standards.
  • Kept accurate records of inventory levels and adjusted purchasing accordingly.
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Adhered strictly to restaurant standard operating procedures.
  • Prepared simple dishes, including [Dish] and [Dish].
  • Checked all dishes before they left the kitchen to ensure that they met quality standards.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared ingredients for cooking, including portioning, chopping, and storing food before use.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Handled food deliveries, processing items and accurately placing into inventory.
  • Embraced full responsibility for quality of food served, followed proper plate presentation guidelines and garnished artful dishes for maximum appeal to discerning customers.
  • Trained kitchen workers on culinary techniques.
  • Cleaned up cooking stations and properly stored leftovers.
  • Streamlined kitchen processes to shorten wait times and serve additional guests.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Managed multiple tasks simultaneously while maintaining speed and accuracy in production.
  • Followed established health and safety guidelines while preparing meals.
  • Regularly checked temperature of freezers and refrigerators to ensure food safety requirements were being met.
  • Purchased ingredients from local farms to benefit environment and reduce costs.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Demonstrated and modeled positive and professional communication with customers and team members, resulting in engaged co-workers and satisfied and loyal customers.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Cooked menu items in cooperation with the rest of the kitchen staff.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Coordinated food preparation and timed completion to allow on-time serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Checked food portioning for optimal presentation and cost control.
  • Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
  • Ensured compliance with all local health codes regarding sanitation and hygiene practices.
  • Stored leftovers properly so that they could be used later in the week if needed.
  • Ensured proper food storage procedures were followed to maintain quality standards.
  • Prepared food items while maintaining high standards of cleanliness and sanitization.
  • Adjusted heat sources according to recipe specifications for each dish prepared.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Trained new line cooks on proper techniques for preparation of dishes.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked quality of food products to meet high standards.
  • Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
  • Plated finished dishes according to presentation standards set by Head Chef or Sous Chef.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Determined schedules and staff requirements necessary to prepare and plate food.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers to fulfill specific customer requests.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Inspected supplies, equipment, or work areas to ensure conformance to established standards.
  • Created diverse cuisines for full restaurant, special event, catering and tasting menus.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Rotated food stock, using up older items first and rejecting expired goods.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Modified existing software systems to enhance performance and add new features.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Delivery Courier

Pueblo Chieftain Newspaper
Pueblo, CO
06.2014 - 12.2017
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Collected payments from customers upon completion of deliveries as needed.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Answered shipment and delivery questions concerning estimated times of arrival.

Field Mechanic/shop Plummer

Colorado Care services
Fountain, CO
03.2016 - 09.2017
  • Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
  • Installed new components according to manufacturer's specifications to ensure optimal performance.
  • Collaborated with other mechanics in diagnosing issues related to hydraulic systems and electrical circuits.
  • Assisted in the assembly of large machines by aligning parts and connecting power sources.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Inspected equipment for signs of wear or damage and made necessary repairs to maintain safety standards.
  • Operated test meters and soldering equipment to replace electrical components and wiring.
  • Tracked repairs made, labor time and parts used to calculate bill.
  • Adjusted mechanical settings to ensure that equipment was operating correctly within required parameters.
  • Performed preventive maintenance on heavy equipment, such as changing oil and filters, lubricating parts, and checking fluid levels.
  • Analyzed test results from various instruments used in troubleshooting malfunctions on motorized equipment.
  • Monitored fuel consumption rates of machines while performing tests under varying conditions.
  • Disassembled equipment using hand tools and hoists to begin repair work.
  • Responded promptly to emergency service requests from customers in order to minimize downtime of their operations.
  • Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
  • Documented repair work performed on mobile equipment via electronic and written service reports.
  • Operated mobile cranes or forklifts safely when moving heavy objects or lifting them into place during repairs.
  • Repaired malfunctioning components of off-road vehicles, including engines, transmissions, brakes, and steering systems.
  • Organized spare parts inventory accurately so they could be easily located when needed for repairs.
  • Provided technical support for field technicians performing complex repairs on industrial machinery.
  • Used hand tools and powered tools such as grinders, drills, saws, and welders to repair broken parts.
  • Maintained a clean workspace in accordance with safety regulations by disposing of hazardous materials properly.
  • Completed regular installations of new equipment parts.
  • Communicated project status to management and customers and mentored newer mechanics in best practices.
  • Ensured that all work was done according to company policies and applicable laws governing safety regulations.
  • Attended training sessions regularly to stay up-to-date on the latest advances in technology related to field mechanics.
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Compiled detailed reports regarding the condition of repaired machinery before returning it back into service.
  • Troubleshot mechanical problems using diagnostic tools such as multi-meters and pressure gauges.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Fabricated new metal parts using drill presses and engine lathes.
  • Kept accurate records of all machine and equipment repair work that had been performed.
  • Troubleshot and diagnosed issues with heavy equipment systems.
  • Participated in continuous improvement program to confirm quality of repair work performed.
  • Replaced worn or damaged parts with new components to restore proper operation of machinery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with others to discuss new opportunities.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.

Stocking Vending Machine

Coke Cola
Pueblo, CO
01.2014 - 04.2017
  • Loaded products into vending machines according to customer preferences.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Restocked items in the vending machine after sales had been made.
  • Removed money, cleaned components and performed other scheduled vending machine services.
  • Cleaned and sanitized the interior and exterior of each vending machine regularly.

Second in Command

tomahawk truck and auto repair
Fountain, CO
05.2014 - 04.2016
  • Participated in recruitment process by conducting interviews and selecting suitable candidates.
  • Maintained records of employee attendance, leave requests, discipline actions.
  • Assisted in the development of policies and procedures to ensure efficient operations.
  • Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
  • Communicated with control towers for takeoff clearances, arrival instructions and other information using radio equipment.
  • Conducted in-depth pre- and post-flight checks for safety and operational compliance.
  • Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
  • Updated policies and procedures and shared information with crew members prior to departure.
  • Prepared presentations for executive level meetings and reported results at regular intervals.
  • Evaluated risk factors associated with various business initiatives and proposed mitigation strategies.
  • Organized meetings, conferences and special events related to the organization's objectives.
  • Managed daily operations such as scheduling shifts, assigning tasks and monitoring progress.
  • Coordinated training programs for new employees as well as existing staff members.
  • Collaborated with colleagues to achieve desired outcomes within timeline and budget parameters.
  • Analyzed financial data to identify potential cost savings opportunities.
  • Created reports on departmental budgets, personnel issues and operational metrics.
  • Developed plans and coordinated resources for successful execution of projects.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
  • Resolved conflicts between personnel through effective communication strategies.
  • Communicated effectively with customers, vendors, partners and other stakeholders.
  • Maintained proficiency in field to maximize personnel and passenger safety.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
  • Oversaw implementation of marketing campaigns across multiple channels.
  • Provided support to management team in making strategic decisions.
  • Ensured compliance with organizational policies, government regulations and safety standards.
  • Reviewed customer service protocols to ensure high levels of customer satisfaction.
  • Monitored workflow processes and identified areas for improvement.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Explained goals and expectations required of trainees.
  • Provided excellent customer service, responding promptly to customer inquiries and complaints.

Pizza Truck Manager

slv pizza company
Alamosa, CO
08.2010 - 04.2011
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Set up work stations prior to opening to minimize prep time.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Monitored quality of all products served to customers.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Cooked menu items based on customer orders.
  • Kept items warm until sold using heat lamps.
  • Stocked shelves with necessary ingredients for making pizzas.
  • Prepared dough and sauce for pizzas according to recipes.
  • Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
  • Checked completed orders for correct quantity and quality.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Collaborated with team to deliver timely service of items.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Used pizza cutter to slice whole pizzas according to customer size specifications.
  • Kept stations stocked and ready for use to maximize productivity.
  • Packaged and bagged cooked food and prepared items.
  • Followed specific methods for food preparation and proper portioning.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Inspected workstations for cleanliness before beginning shift.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Mixed ingredients for batter or dough.
  • Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
  • Organized storage areas for unused ingredients or supplies.
  • Shared information with customers about pizza preparation methods, ingredients and menu items.
  • Washed and cut ingredients for quick meal assembly.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Organized food preparation stations and regularly replenished supplies.
  • Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared multiple orders at once for speedy service.
  • Cut vegetables and rolled out dough to prepare raw materials for cooking.
  • Assisted in loading and unloading food items from delivery trucks.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Measured ingredients accurately using measuring cups or scales.
  • Unloaded delivery trucks to place food items and ingredients in designated space in restaurant.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Set aside add-on items for future orders.
  • Followed established recipes when creating specialty pizzas requested by customers.
  • Adjusted thermostat control to regulate temperature of pizza ovens.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Lock Tech

champion locksmithing
Loveland, CO
06.2004 - 07.2006
  • Maintained records of company keys and locks for master key systems.
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Moved picklocks in cylinders to open door locks without keys.
  • Attended training sessions regularly to stay abreast of latest developments in the field.
  • Completed new installations of components such as locks, handles and closers.
  • Repaired or installed hardware such as panic buttons and chains.
  • Created reports detailing work performed for each job assignment upon completion.
  • Disassembled lockset for repair or replacement of components as necessary.
  • Inserted new or repaired tumblers into locks to change combinations.
  • Repaired, maintained and tested existing lock systems to ensure proper operation.
  • Identified opportunities to upsell additional services or products to customers during service calls.
  • Provided emergency lockout services when needed.
  • Evaluated the installation locations of lockets to ensure compliance with local building codes.
  • Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
  • Adjusted safes, vault doors and vault components with hand tools.
  • Operated tools and devices to open locks when no key was available.
  • Maintained accurate records of all jobs completed including customer information, job details and payment information.
  • Programmed electronic keypads, card readers and other access control systems based on customer specifications.
  • Performed rekeying services on existing locksets to provide new key combinations.
  • Installed and repaired locks, door hardware and other security devices for commercial and residential customers.
  • Responded to service calls in a timely manner while maintaining customer satisfaction standards.
  • Assisted customers with selecting the best type of lock system for their needs.
  • Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
  • Cut keys by code as well as by hand using a variety of machines.
  • Continually updated knowledge base regarding industry trends, techniques and technologies related to locksmithing.
  • Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
  • Adhered to safety protocols at all times while performing tasks associated with the role.
  • Ensured proper storage and transportation of inventory items including keys, lock cylinders, safes and related products.
  • Worked with cross-functional teams to achieve goals.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained schedule of class assignments to meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Legel Process Server

Surefire
Loveland, CO
01.2004 - 04.2006
  • Recorded time and place of delivery of each court order.
  • Served and verified court-ordered summons and subpoenas to individuals.
  • Served court orders, summonses and subpoenas.
  • Verified addresses prior to attempting service at locations where individuals may be difficult to locate.
  • Revised documents, organized travel arrangements, submitted billable hours and coordinated court documentation for timely filings.
  • Provided proof of service affidavits to attorneys upon completion of assignments.
  • Responded promptly to client inquiries regarding status updates on pending assignments or new requests for services.
  • Managed consents to change attorney for high-volume transfers.
  • Prepared thorough, accurate and well-edited documents for cases, client communication, and internal needs.
  • Delivered summonses, subpoenas, complaints, orders and writs for various courts and agencies.
  • Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
  • Served all legal processes issued by court according to statutes and court rules.

Education

ASC - Automotive Technology

Wyo Tech
Laramie, WY
05-2012

Skills

  • Accurate Estimates
  • Commitment to Quality
  • Concise Time Management
  • Collision Repair
  • Welding Experience
  • Repair Estimate Experience
  • Frame Assessment
  • Auto Body Fabrication
  • Body Panel Repair
  • Insurance Knowledge
  • Vehicle Inspection
  • Excellent Work Ethic
  • Damage Assessment
  • Defect Removal

  • Attentive to Detail
  • Surface Sanding
  • Deadline-Oriented
  • Strong Leadership Skills
  • Client Service
  • Quality-Focused
  • Welding

Certification

slvLegalHermanoswolfpackcollision

german/comm plummer license

certified body tech

Timeline

Body Shop Technician

collison pro
03.2023 - 10.2023

Final Stage Inspector

andrew and smith
12.2022 - 02.2023

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
09.2022 - 01.2023

Cook

Ninos Mexican Restaurant
12.2021 - 09.2022

Assistant Manager

Little Caesars Pizza
08.2021 - 11.2021

Head Chef

vals mex
06.2021 - 08.2021

Dishwasher/Line Cook

IHOP
02.2019 - 05.2021

Main Boss

wolfpack services
04.2018 - 10.2022

Line Chef

Dos Hermanos
01.2018 - 12.2019

Field Mechanic/shop Plummer

Colorado Care services
03.2016 - 09.2017

Delivery Courier

Pueblo Chieftain Newspaper
06.2014 - 12.2017

Second in Command

tomahawk truck and auto repair
05.2014 - 04.2016

Stocking Vending Machine

Coke Cola
01.2014 - 04.2017

Pizza Truck Manager

slv pizza company
08.2010 - 04.2011

Lock Tech

champion locksmithing
06.2004 - 07.2006

Legel Process Server

Surefire
01.2004 - 04.2006

ASC - Automotive Technology

Wyo Tech

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Jonathan Allmer