Jonathan Alvarez
Hillside,NJ
Summary
Distinguished for enhancing operational efficiency and customer satisfaction at Amazon, I bring a robust skill set in package handling and inventory management. My background showcases exceptional team collaboration and a proven track record in reducing damage rates, leveraging both hard and soft skills to exceed performance expectations without compromising quality.
Overview
2026
2026
years of professional experience
Work History
Package Handler
Fed Ex Ground
88M Motor Transport Operator
Army
3801 Snake Hill Road
02.2024 - Current
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected load security and checked for damages.
Operations Assistant
Amazon
630 Sullivan Rd, Elizabeth, NJ 07201
09.2019 - 10.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and delivered operational performance reports to inform management.
- Volunteered to help with special projects of varying degrees of complexity.
Package Handler
Amazon
630 Sullivan Rd, Elizabeth, NJ 07201
09.2019 - 10.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cashier
Ideals
09.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Grocery Stocker
Ideals
09.2015 - 06.2016
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
Richmond Hill High School
89-30 114th St, Richmond Hill, NY 11418Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Stacking packages
- Packing boxes
- Sorting packages
- Label reading
- Fragile item handling
- Package preparation
- Inventory management
- Material storage
- Damage control
- Product sealing
- Package scanning
- Labeling and boxing
Accomplishments
88M Army graduated soldier.
Languages
Spanish
Native or Bilingual
Timeline
88M Motor Transport Operator
Army
02.2024 - Current
Operations Assistant
Amazon
09.2019 - 10.2021
Package Handler
Amazon
09.2019 - 10.2021
Cashier
Ideals
09.2015 - 06.2016
Grocery Stocker
Ideals
09.2015 - 06.2016
Package Handler
Fed Ex Ground
Richmond Hill High School